Sr. Fraud Analyst

The Senior Fraud Analyst brings expertise in conducting real-time analysis of online account activity, interacting directly with both internal and external customers to validate suspicious activity, and clearly documenting investigation findings. The Senior Fraud Analyst analyzes data to identify patterns, investigate and report trends linked to fraudulent activity, develops and maintains business rules that mitigate the risk of fraud and provides technical support to other departmental teams within the organization on fraud related matters.

Education and Experience :

• Skilled in fraud monitoring and investigation.
• Ability to make decisions with limited and conflicting information.
• Experience working with advanced fraud tools and system rules.
• A keen eye for detail, accuracy and strong critical thinking skills with advanced judgement capability.
• Extensive multi-tasking and prioritization skills.
• Ability to excel in a fast-paced environment with frequently changing priorities.
• Appropriate handling of confidential or sensitive information.
• Initiative to conduct detail-oriented problem solving in a collaborative environment.
• Skilled in clear and concise communication, both written and verbal, with internal and external customers.
• Able to effectively discuss complex technical concepts with executive and non-technical stakeholders.
• Bachelor's degree in computer science, information systems, engineering, business administration or related field.
• Minimum of 7 years' experience with fraud analytics, fraud case investigations, fraud response activities and reporting solutions.

What You'll Do :

• Lead fraud analysis and prevention efforts by monitoring online and internal workflows for suspicious activity.
• Continuously improve fraud prevention, incident response, escalations, and coordination of other departmental teams on fraud related matters.
• Analyze large volumes of data to detect patterns and anomalies that may indicate fraudulent behavior.
• Recommend and continuously improve fraud related configurations.
• Perform data analysis and communicate meaningful insights to internal stakeholders to collaboratively develop strategies and systems to prevent fraud, drive efficiencies, and enhance our customer experience.
• Collaborate with internal teams and law enforcement agencies to investigate and mitigate fraud risks.
• Educate staff, contractors, and Leadership on fraud prevention and detection.
• Share new methods of detection and mitigation to create new processes and systems.
• Partner with Services, Security and Information Services teams to ensure accuracy and reliability of processes, solutions, and reports.
• Provide reports and presentations to senior staff and stakeholders.
• Participate in cross-departmental projects.
• Stay current with emerging trends and technologies in fraud analytics, evaluating and recommending tools and improvements to fraud operations.
• Other duties as assigned.

This role will be onsite to start for the ramp up period, and then transition to a hybrid position.

This will be a direct hire, full time role.