What are the responsibilities and job description for the Referral Coordinator position at the Hurtt Family Health Clinic?
The Hurtt Family Health Clinic is looking for a full-time Referral Coordinator to join the Patient Services team and provide eligibility and intake support services to ensure continued health care coverage and health access to adults and children in the community.
The best candidate for this position:
- is bilingual in Spanish with strong verbal and written communication skills
- has knowledge of health insurance, referrals, and/or eligibility
- has previous successful experience working in a health clinic and/or call center
- has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR systems is a plus.
- has a positive, patient, and professional demeanor at all times to coworkers and patients and is dependable, self-motivated, proactive, and a team player
What You'll Do:
Job Responsibilities & Duties
- Provide customer service for patients, providers and facility staff. Respond to inquiries regarding insurance coverage, outside providers, claim issues, disability, appeals and general information about Hurtt Family Health Clinic.
- Work in conjunction with all other departments to educate patient, physicians and staff in different insurance protocols and benefits.
- Responsible for verifying eligibility and benefits information and enrolling patients into the Hurtt Clinic system.
- Responsible for processing referrals correctly and in a timely manner.
- Appropriate document referral status into patients electronic record.
- Processes all Review status referrals and Home Health referrals.
- All referral coordinators will be responsible to have a working knowledge of Komen grant protocol, education, tracking, and billing.
- Performs other related duties requested by Director or Manager.
- Represents Hurtt family health clinic in a courteous and professional manner.
- Performs any additional/miscellaneous duties (not inclusive of job description) as requested by the management team within the scope of knowledge/ability.
