What are the responsibilities and job description for the Client Relationship Specialist position at The HWP Group (Health & Wellness Partners, LLC)?
The HWP Group, a women-founded and women-led medical and scientific communications agency, collaborates with life science industry stakeholders to develop innovative solutions that advance patient care. We strive to provide a culture focused on career growth, well-being, and community outreach.
Our Mission
We aim to make a difference in healthcare and the lives of our team members by delivering exceptional services and fostering long-lasting relationships with our clients.
We are committed to recognizing our employees' hard work and dedication through various rewards and benefits.
As an Account Manager, you will play a vital role in ensuring successful planning and execution of programs while developing enduring educational initiatives.
You will identify all components of assigned programs and manage details from project initiation through delivery, assuring established deadlines are met with executional excellence.
- Support client relationships across projects through an understanding of the strategy
- Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements/reviews, schedules, cost, and meeting plans are communicated
- Interact directly with clients, preparing and sending reports, projects to review, responding to questions and mitigating concerns
- Develop relationships with key KOL associates, assistants, and advisors
- Communicate clearly back and forth with Account Team Director/Lead to anticipate and overcome challenges with clients
- Identify meeting materials requirements and assure complete and timely arrival
- Execute and supervise the complete and accurate Audience Accumulation process
- Assure complete and satisfactory execution of post-program activities and program close-out
- Support enduring material development
- Collaborate with Meetings & Events team when planning live & virtual events
- Monitor task completion status to identify at risk project tasks
Key Skills and Qualifications
Exceeding client expectations is a must. As such we will be looking to you to demonstrate a well-developed customer service mindset.
Your effectiveness will depend on your organizational and problem-solving skills, your ability to work independently, prioritize your work, and communicate effectively.
In addition, you should have:
- 1-3 years of account/project management experience
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Previous direct experience in medical communications or medical advertising agency or transferrable experience
- Familiarity with Project Management platforms, especially Adobe Workfront
Benefits and Rewards
We offer a comprehensive benefits package, including 100% employer-paid medical, dental, and vision insurance, 401k plan employer matching, eligibility for profit sharing, generous PTO, paid volunteer time off, tuition reimbursement, on-site gym, and comprehensive mental health services.
We also provide leadership development training programs and flexible hybrid and remote work schedule options.
Salary range: $65,000 – $75,000 annually. Note: Actual salary will depend on background and experience.
Salary : $65,000 - $75,000
