What are the responsibilities and job description for the Field Services Director position at The ICEE Company?
About the Job
We are seeking a highly motivated and experienced Field Operations Manager to join our team at The ICEE Company.
The successful candidate will have at least 5 years' experience working as a Service Technician or a similar role.
- The ideal candidate will be self-motivated, able to problem solve, detail-oriented, and able to stay on task.
- Excellent communication skills are essential to manage and motivate team members with authority and empathy.
The Field Operations Manager assumes a leadership role focused on fostering a collaborative and high-performing field operations team.
The responsibilities of this role include:
- Overseeing the daily operations and team leadership in the service center.
- Ensuring that KPIs for the service center are consistently met.
- Establishing action plans for areas of opportunity and providing timely coaching to the supervisor (s) and field team members, as appropriate.
- Leading the Field Service Supervisor (if applicable) and providing timely coaching, development, and feedback.
The ideal candidate will have strong mechanical aptitude and current service skills, as well as excellent organizational and time management skills.
Responsibilities
This role requires the ability to:
- Monitor daily service orders and follow up with appropriate person(s) as needed.
- Consistently review previous service orders with service technicians and Field Service Managers, as applicable, to maintain accountability and identify training and development opportunities.
- Solve problems for team members and customer accounts.
- Lead, recognize, develop, and conduct routine performance discussions with team.
Requirements
To perform this job successfully, the Field Operations Manager must meet the following requirements:
- At least 5 years' experience working as a Service Technician or a similar role.
- Technical or Vocational School Background or related field a plus or otherwise promoted through ICEE.
- Commitment to continued learning and personal development.
- Must possess and maintain a valid Driver's License at all times.
