What are the responsibilities and job description for the CUSTOMER SERVICE position at The Ideal Group, Inc.?
Job Description
JOB SUMMARY
JOB SUMMARY
- Effectively maintain several POU (Point of Use) storage locations throughout a manufacturing facility. Optimize material flow through the entire process focused on support for the customer. Kanban scanning. Stocking shelves. Continuously improve area of responsibility and strive for complete customer satisfaction. Perform administrative type functions and customer support to assist the site in reducing procurement costs, generating cost savings, and engaging in effective customer relationship-building activities.
- Train on 1st shift Monday-Friday 930am-6pm 3-4 weeks
- Then work 3rd shift Sunday to Thursday 10pm-630am
- $19 an Hour
- Performs duties with limited supervision following established procedures and deadlines.
- Interacts with suppliers to insure they are providing adequate service to our customer.
- Assures all deliveries are secured and put away in the proper location. Spot Buys are delivered to the requestor. Works with customer to identify all items and locate them in the proper place.
- Be qualified to operate necessary customer systems to perform job functions (i.e. SAP, Maximo, Word and Excel). Training provided by Ideal Setech.
- Maintain multiple clean, safe, organized cribs/POUs and surrounding areas. Dusting, sweeping and light trash removal.
- Perform Cycle Counting Activities of Crib and POU (Point of Use) Locations.
- Maintaining, optimization and restocking of POU (Point of Use) locations throughout plant.
- Contribute to periodic Inventory Activities on site and elsewhere within company as needed / requested.
- Keep Site Manager apprised of matters resolved (and how handled) and of matters requiring Site Manager’s attention. Relay messages from Site Manager to customer representatives.
- Maintain all Bin Labeling and organization.
- Scan all disbursements and use tools available for restocking and follow up.
- Compile and type lists and records, statistical reports, and other information.
- Help Maintain site office equipment and supplies.
- Proper use of general hand tools. Other tasks/duties as required.
- Education of product to be able to assist customer with technical support needs. (Training will be provided by Ideal Setech and Suppliers.)
- Take part in weekly Safety Tour of work area
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Strong interpersonal skills, verbal and written a must.
- Knowledge of general hardware items: fasteners, plumbing, motors, hand tools, automotive, is a plus
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit at a work station for extended periods, using computer keyboard.
- While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 50 pounds. May be required to walk 3-5 miles per day and go up and down stairs multiple times per day.
- High school diploma or general education degree (GED) and 1 year of clerical experience.
- Must have at least basic knowledge of Word, Excel, PowerPoint and Windows 10.
Salary : $19
