Customer Service Specialist

The Identity Group, founded in 2002, and located in downtown Pella, IA is a marketing and promotional products company specializing in sales and distribution of our clients’ branded merchandise and apparel. Through a unique set of services, The Identity Group has been established as a leader in the promotional products industry.

Customer Service Specialist – The Identity Group is looking for an enthusiastic individual to join our team. A successful candidate will be a motivated individual with an outgoing attitude, customer focused, and enjoys teamwork within an organization. A person with excellent organizational time management skills who will multi-task with a variety of detail-oriented work. One who can operate independently and as part of a highly functioning team to meet and exceed the level of service to our growing customer base.

Customer Service Specialist Expected Start Date: 2 weeks from Accepted Employment Offer

Responsibilities include:

• Interaction with account managers daily.
• Entering and processing daily customer and vendor purchase orders.
• Communicate with customers and vendors with updates and pre-production information.
• Running daily order reports to coordinate the client and vendor process for on-time deliveries.
• Work with other Customer Service team members to execute daily tasks.
• Verify vendor invoices and purchase orders for accuracies.

Qualifications:

· Professional communication skills, both written and oral.

· Attention to detail accuracy, problem-solving skills, and ability to prioritize multiple tasks.

· Time management capabilities while working independently.

· Friendly, professional telephone demeanor.

· Proficiency in Word, Excel, and Outlook

· Ability to work well in a team environment.

Benefits package:

· Generous personal time off policy

· 401K match

· Profit sharing

· Health, Dental, Vision options

· Salary range: $42,000-$45,500 (Salary commensurate with experience)

Job Type: Full-time

Pay: $42,000.00 - $45,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Pella, IA 50219 (Required)

Work Location: In person

Salary : $42,000 - $45,500