What are the responsibilities and job description for the Customer Service Representative II position at The IMA Group?
Are you a detail-oriented and customer-focused professional looking for an opportunity to make an impact? Join our team as a Customer Services Representative II, where you will play a key role in providing product and service information while resolving client inquiries with accuracy and efficiency.
Full-Time | Hybrid (Remote & In-Office After Training)
Pay: $20/hour
Pay: $20/hour
Job Responsibilities:
- Handle a high volume of incoming calls and emails from clients, attorneys, and claimants.
- Schedule and coordinate Independent Medical Evaluations (IMEs), including selecting the appropriate reviewer.
- Maintain confidentiality and securely manage claimant information.
- Coordinate transportation and translation services as needed.
- Retrieve and review medical records from the Workers' Compensation Board (WCB) website.
- Address and resolve client concerns, escalating complex issues when necessary.
- Assist with sales leads and ensure accurate billing for translation/transportation services.
Qualifications:
- High School Diploma required.
- Proven ability to multitask, prioritize, and manage time effectively.
- Strong phone communication, active listening, and problem-solving skills.
- Proficiency in Microsoft Word and Outlook.
- Customer-focused approach with adaptability to different personalities.
- Excellent communication and presentation skills.
Benefits:
- Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
- Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
- Retirement: A 401k plan with employer matching for a secure financial future.
- Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
- Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
- Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
- No on Call Responsibilities: When you are home, you can leave work behind.
The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
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Salary : $20
