What are the responsibilities and job description for the Customer Service Representative II position at The IMA Group?
Description
Are you a detail-oriented and customer-focused professional looking for an opportunity to make an impact? Join our team as a Customer Services Representative II , where you will play a key role in providing product and service information while resolving client inquiries with accuracy and efficiency.
Full-Time Hybrid (Remote & In-Office After Training)
Pay : $20 / hour
Job Responsibilities :
- Handle a high volume of incoming calls and emails from clients, attorneys, and claimants.
- Schedule and coordinate Independent Medical Evaluations (IMEs), including selecting the appropriate reviewer.
- Maintain confidentiality and securely manage claimant information.
- Coordinate transportation and translation services as needed.
- Retrieve and review medical records from the Workers' Compensation Board (WCB) website.
- Address and resolve client concerns, escalating complex issues when necessary.
- Assist with sales leads and ensure accurate billing for translation / transportation services.
Qualifications :
Benefits :
The IMA Group is an Affirmative Action / Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
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Salary : $20
