LRWC Program Lead RSS Supervisor

Description

Living Room Wellness Center Program Lead RSS Supervisor

Position: Living Room Wellness Center Program Lead RSS Supervisor

Department/Status: Living Room Wellness Center /Clinical

Supervision: Living Room Wellness Center Program Coordinator 

Education: Bachelor’s degree in the Human Service Field and Five Years of Mental Health Experience

Summary:

This is a full-time position. This position requires clinical/managerial supervision of the Independence Center's Living Room Wellness Center. Availability by cell phone and good written and verbal communication skills are required. 

This position requires knowledge of social work and psychological theories. Individuals in this position must understand all pertinent legislation and policies, including but not limited to the Mental Health Act, Abuse and Neglect, the Confidentiality Act, and all other relevant regulations. Persons in this position must have specific knowledge in the areas of needs and risk assessment, the impact of trauma, psychosocial functioning theories, motivational interviewing, and person-centered service models. This individual has a working knowledge of crisis assessment and crisis intervention.

Individuals must be able to respond and assist in emergencies and have good interpersonal, mediation, negotiation, and conflict-resolution skills. They must have well-developed organizational, verbal, and written communication and computer skills. A professional demeanor and strong phone skills are paramount. This individual must be flexible, adaptable, and able to work effectively in various settings and cross-cultural situations and be knowledgeable of the services available in the community. They must demonstrate sound judgment in dealing with safety issues and aggressive members. The individual must have an understanding of crisis management and the ability to deal with life-threatening situations, including the prevention of suicide. Due to the requirement of travel within the community with members, a valid driver's license is required.

1. Demonstrate professionalism and a positive attitude in all dealings with members, staff, and other agencies. Display dependability, initiative, and enthusiasm; use tact and sensitivity in communicating effectively and respectfully with members, other staff, and other agencies. The individual must learn, understand, and practice Independence Center protocols, policies, language, and skills.
2. A professional demeanor and strong communication skills are essential; this includes verbal, written, telephone, email, text, social media, and other means of communication. This position requires working autonomously and as part of a team. The individual must be intrinsically motivated, flexible to shift priorities, and adaptive to changing work requirements; this includes arriving to work on time, following leave request protocols, and adhering to an established work schedule. 
3. The employee must demonstrate the ability to function in a computer-oriented office, including working knowledge of all relevant software. It is expected to maintain and improve job skills through training, education, seminars, and other activities designed to promote best practices about job duties. Some flexibility in schedule may be required to meet deadlines, including extended work. 
4. The position is responsible for providing the following duties:

•  Serve as the Program Supervisor in the Living Room Wellness center to ensure that the daily tasks assigned to Recovery Specialists in the LRWC are completed satisfactorily. These tasks include crisis assessments, crisis referrals, wellness plans, documentation/data collection, customer service
• Responsible for the data collection and tabulation of data at the LRWC. Compiles and prepares associated reports. 
• Responsible for arranging staff coverage in the LRWC and providing coverage in the event staff are absent, and alternative staff coverage cannot be arranged on all shifts.  
• Assist in supervising program staff by providing required information to Living Room Wellness Center Coordinator regarding staff work performance. This includes staff training, competency assessments, and corrective action reports. 
• Ensuring the Health and Safety Policies and Protocols of Independence Center are adhered to. This would include assisting Health and Safety Officer with completing emergency drills. 
• Learn and understand Independence Center protocols, language, and skills. 
• Function in a technology-oriented office, including working knowledge of center software applications, phones, internet, computer security, and troubleshooting. 
• Training and supervising staff in the use of technology, including Paylocity, Incident Tracker, CIS, 1 Password, Relias, and other software applications. 
• Under the direction of the Program Coordinator, monitor and approve staff scheduling. Ensure staff timecards are complete and correct. Assist the Program Coordinator in completing and correcting timecards for submission to the Administrative Coordinator within established protocols. Manage staff Time and Labor requirements, including (clocking in and out, Time off requests, holidays, and scheduling)
• This position requires working autonomously and as part of a team. The Living Room Wellness Center Program Supervisor must be intrinsically motivated, flexible to shifts in priorities, and adaptive to changing work requirements. Some after-hours work may be expected. 
• Ensure that the program functions optimally while meeting our members' crisis intervention and referral needs; this includes but is not limited to the standards and documentation requirements established by funding sources and credentialing authorities.
• Demonstrates appropriate professionalism and a positive attitude using tact and sensitivity in communicating effectively and respectfully with guests, other staff, and agencies.
• A professional demeanor using a person-centered approach and competent communication skills (written, verbal, electronic) are required. 
• Ensuring goals are met in customer satisfaction, safety, quality, and team member performance.
• The Program Supervisor is responsible for providing leadership and overseeing the program's daily operations.
• Participate in program development. 
• Execute the agency’s strategic plan and communicate the program mission. 
• Assist the Program Coordinator with the recruitment/hiring, coaching, and development of all staff.
• Participate and or guide the LRWC program employees, ensuring necessary follow-through with recommendations.
• Job training, career development, and advancement opportunities. 
• Regularly assess the appropriate level of care and engagement/management of guests. Implement transition/discharge plans as needed.
• Adjust employee schedules and allocate resources to ensure clinical time is scheduled to meet direct service requirements and maintain the program budget.
• Provide adequate supervision and coaching to all assigned employees. Assist in training new employees to provide quality services to guests. 
• Ensure continued education and training for employees to strengthen the services provided.
• Recommend modifications in service structure or operations that affect the program. Develop plans to improve program performance. 
• Maintain documentation regulating bodies and organization standards. Documentation needs to be complete and correct. This includes ensuring all documents are completed, reviewed, and signed off within established timeframes. 
• Interact and collaborate with other programs within the organization and interface with various external partners. Participate in meetings, committees, and work groups as needed.
• Implement and maintain safety procedures for all employees located onsite. Monitor the operations and maintenance of the site with assistance from the Program Coordinator.
• Provide direct service to guests and their families as needed. Function as the Senior Clinician for the LWRC team when there are crises or other needs that the teams cannot cover.
• Oversee the safe transition of LRWC guests into the community.
• Carry out tasks requested by the supervisor in a timely, accurate manner. Includes but is not limited to preparing quarterly and annual reports, documentation required by agency policies such as personnel documentation (timecards, leave requests, benefit forms, etc.), and transportation reports (pre/post trip inspections, etc.).
• Establishes and maintains a productive working relationship with the supervisor. Receives clinical/managerial supervision every week. Performs tasks requested by the supervisor in a timely manner. Discusses goals and program needs and seeks help in problem resolution when needed.
• Attend in-house and external training programs as available and requested by the supervisor.
• Open and/or lock up facility as assigned following Independence Center protocol.
• Participates in the fundraising activities of the Center as outlined by the Executive Director.
• Coordinate and provide linkage and referrals to other community supports and services. Advocate on behalf of members and make recommendations as needed. Intervene and advocate with collateral sources, agencies, bureaucracies, facilities, and families on members' behalf.
•  Maintain confidentiality of member records and communications.
• Act as a positive role model demonstrating proper working habits and interpersonal skills.
• Provide transportation to members of the Independence Center following all transportation policies and protocols. 
• Other duties as required.

Physical Demands:

There are considerable physical demands associated with this position. The employee will have to spend long hours sitting, using office equipment and computers, which can cause muscle strain. The position may also have to do some light lifting of supplies and materials occasionally.

Lifting: Occasionally   

Kneeling: Occasionally 

Climbing: Occasionally   

Driving: Frequently

Carrying: Occasionally   

Reaching: Rarely

Pushing: Rarely    

Grasping: Rarely 

Bending: Occasionally   

Fine Hand/Eye Coordination: Frequently

Squatting: Occasionally   

Typing: Continuously

Work Environment: In-Doors 85% - Out Doors 15%

#ZR

Requirements

A Bachelor's in a human service field from an accredited institution is required or equivalent experience.

CADC preferred 

Must be self-motivated, organized, and comfortable in a fast-paced, dynamic environment.

A collaborative, solution-focused team player must help facilitate safe patient outcomes and contribute to institutional goals.

Previous clinical work experience in a health care, residential, or acute care setting is preferred.

Valid driver's license and proof of insurability.