What are the responsibilities and job description for the Housekeeping Manager position at The Indigo Road Hospitality Group?
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Description
HOSPITALITY STARTS HERE
Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.
THE LOCATION...
Hotel Richemont is an intimate boutique hotel nestled in the heart of downtown Charleston, a tucked away retreat just steps from the renowned restaurants, shops, and energy of King Street. Inspired by the city’s art, history, architecture, cuisine, and natural beauty, Hotel Richemont revels in the details that make indelible memories. Through an artful blend of historic and contemporary architecture, interior design, and stylish rooms to gathering spaces and warm service, the hotel celebrates the decidedly local and unique, captivates senses and hearts, and awakens the magic inside.
THE ROLE...
Hotel Richemont is seeking a fun, friendly, energetic, and experienced individual to manage our Housekeeping Department. This individual will work closely with the Director of Rooms and be responsible for ensuring Guest Rooms and Public Areas are in line with IRHG standards. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.
Essential Functions and Responsibilities of the job include, but are not limited to:
Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.
As a Valued Member of the Team, You Can Expect:
Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.
The Indigo Road Hospitality Group is committed to diversity and equality. We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits. Join us in our quest to change the hospitality industry forever, and let's create magic together!
Description
HOSPITALITY STARTS HERE
Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.
THE LOCATION...
Hotel Richemont is an intimate boutique hotel nestled in the heart of downtown Charleston, a tucked away retreat just steps from the renowned restaurants, shops, and energy of King Street. Inspired by the city’s art, history, architecture, cuisine, and natural beauty, Hotel Richemont revels in the details that make indelible memories. Through an artful blend of historic and contemporary architecture, interior design, and stylish rooms to gathering spaces and warm service, the hotel celebrates the decidedly local and unique, captivates senses and hearts, and awakens the magic inside.
THE ROLE...
Hotel Richemont is seeking a fun, friendly, energetic, and experienced individual to manage our Housekeeping Department. This individual will work closely with the Director of Rooms and be responsible for ensuring Guest Rooms and Public Areas are in line with IRHG standards. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.
Essential Functions and Responsibilities of the job include, but are not limited to:
- One (1) year related experience in hotel or similar environment.
- Speaks with and responds to guests regarding service challenges while showing compassion.
- Inspect work performed to ensure that it meets specifications and established standards.
- Ensure necessary levels of staffing, inventory and payroll is completed.
- Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
- Perform or assist with cleaning duties as necessary.
- Develops skills and abilities of direct reports.
- Assist Director of Rooms in monitoring high potential team members and ensure their growth as leaders within the company.
- Solid knowledge of inventory controls, planning and scheduling.
- Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
- Proficiency in Microsoft Word, Outlook and Excel preferred.
Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.
As a Valued Member of the Team, You Can Expect:
- Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
- Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
- Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
- Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
- Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
- Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.
Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.
The Indigo Road Hospitality Group is committed to diversity and equality. We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits. Join us in our quest to change the hospitality industry forever, and let's create magic together!
