Public Area Attendant

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Description

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30 locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart.

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

WHY THE FLATIRON HOTEL

The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina’s iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron will also include a restaurant/cafe, rooftop, speakeasy, banquet space, and shared work space.

AS A PUBLIC AREA ATTENDANT

As a Public Area Attendant at the Flatiron Hotel, you will be responsible for ensuring the cleanliness and appearance of our public spaces, including hallways, restrooms, and the event pavilion. You will also assist the housekeeping team with various tasks as needed, contributing to the overall guest experience.

Responsibilities

• Clean and maintain public areas, ensuring they meet the highest standards of cleanliness and presentation. This includes vacuuming carpets, cleaning windows, dusting furniture, and emptying trash cans.
• Maintain the cleanliness and proper stock of supplies in restrooms, including toilet paper, soap, and paper towels.
• Respond promptly and courteously to guest requests, providing exceptional customer service. This may include delivering forgotten items to rooms, assisting with luggage, and answering general questions.
• Assist the housekeeping team with tasks such as cleaning guest rooms, stocking carts, and stripping linens (as needed).
• Maintain a clean and organized work environment, including keeping housekeeping carts stocked and supplies organized.
• Report any safety hazards or maintenance concerns to the Housekeeping Supervisor.
• Collaborate effectively with other team members to ensure smooth operation and guest satisfaction.
  
  

Requirements

Qualifications:

• Must be available to work Thursday- Tuesday 8am-4pm
• Prior cleaning experience preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong attention to detail and commitment to providing exceptional service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, lift, and carry up to 40 lbs for extended periods.
• High school diploma or equivalent preferred. Additional education or training in hospitality is a plus.
• Strong work ethic, with a positive and reliable attitude.
• Ability to follow instructions and complete tasks independently.
• Fluency in English is a requirement. Fluency in Spanish is a plus.
  
  

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.
  
  

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.