What are the responsibilities and job description for the Part Time Front Desk Agent - The Inn at Canaan | Davis, WV | The Inn at Canaan position at The Inn at Canaan?
Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you!
The Inn at Canaan is looking for a hard working, Part Time Front Desk Agent to join our Team for the 3 : 00pm-11 : 00pm shift!
Compensation : $13.00-$14.00 per hour
Role : The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.
Essential Job Functions :
- Answer any phone calls that come through to the Inn.
- Greet and welcome all guests in a professional and hospitable manner
- Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs
- Register guests and assign them a guest room
- Have a thorough working knowledge of hotel property management system
- Verify customers' credit, and establish how the customer will pay for their bill
- Keep records of room availability and guests' accounts using the specified POS
- Working knowledge of all rates, packages, and booking restrictions
- Review the reservation transaction reports daily
- Compute bills and collect payments from guests
- Issue room keys and help guest get all of their luggage to their rooms
- Have full knowledge of all parking options and charges, always offering luggage assistance
- Monitor guest accounts and post charges
- Review accounts and charges with guests during the check out process
- Contact housekeeping or maintenance staff when guests report problems
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Keep in contact with housekeeping to keep accurate records of room status
- Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints
- Receive and expedite all guest messages, faxes, packages, and mail received
- Make and confirm reservations over the phone and those submitted online
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Record guest comments or complaints, referring customers to managers as necessary
- Providing information to guests about hotel policies, services, and amenities
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
- Selling rooms to “walk-in” customers
- Cleaning the front desk area, maintaining daily logs
- Balancing shift work and cash drawers
- Any other duties assigned by Supervisor
Required Qualifications :
Salary : $13 - $14
