Front Desk Agent

Front Desk Agent

ESSENTIAL RESPONSIBILITIES

· Register guests, assign rooms, and accommodate special requests

· Assist in pre-registration and blocking of reservations when necessary

· Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments

· Develop a thorough knowledge of room rates, room location and types of rooms

· Develop a detailed knowledge about the hotel’s staff, services, and hours of operation

· Develop a working knowledge of the reservations department; take same day reservations and future reservations when necessary

· Handle guest check-in/check-outs efficiently and in a friendly, professional manner

· Know cash handling procedures file and how to post all charges to guest, master, and city ledger accounts

· Use proper telephone etiquette

· Be aware of all daily activities and meetings taking place in the Hotel

· Report any unusual occurrences and/or requests to a manager or supervisor

· Know all fire, safety and emergency procedures and how to act upon them. Be aware of accident prevention policies

· Maintain the cleanliness and neatness of the Front Desk area. Utilize free time cleaning and tidying work areas

· Assist guests with directions or any help needed

· Effectively upsell suites and higher price accommodations by selling the benefits of different suites

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

· High school diploma or equivalent.

· Hotel Front Office experience is highly desirable.

· At least 1 year of customer facing job experience is required.

· Excellent customer service skills.

· Must possess basic computer and typing skills.

· Strong communication (written and verbal) and interpersonal skills.

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Ability to handle multiple tasks and prioritize effectively.

· Attention to detail and accuracy.

· Flexibility to work different shifts, including weekends and holidays.

PHYSICAL DEMANDS

· Must be able to stand for a full shift. Walking is occasionally required. Length of time of these tasks may vary from day to day and task to task

· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

· Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements of the wrists and hands.

· Ability to lift and carry objects weighing up to 20 pounds without assistance.

We offer competitive pay, flexible scheduling, and opportunities for career advancement. Join our team of dedicated professionals and be part of creating memorable experiences for our guests.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $18 - $19