Position Description-Housekeeping Manager

Position Summary-The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, orderly, and inviting environment throughout the Inn. This includes managing housekeeping staff, maintaining high standards of cleanliness, training team members, and ensuring guest satisfaction through attention to detail and a proactive approach to service.

Reports to: General Manager FLSA Status: Full time Exempt

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management preferred.
• 3 years of housekeeping supervisory or managerial experience in a hospitality setting.
• Strong leadership and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to work a flexible schedule including weekends and holidays.
• Knowledge of housekeeping procedures, cleaning techniques, and laundry operations.
• Familiarity with OSHA standards and safety regulations.
• Passion for guest service and attention to detail.

Work Environment and Physical Demands:

• Due to the nature of our outdoor complex, any position within the Inn must be able to work in all weather conditions.
• You must be capable of a large amount of walking, climbing 2 flights of stairs, and lifting up to 30 lbs.
• Frequent bending, stooping, reaching, and twisting
• Work schedule to include weekends and holidays

Primary Responsibilities and Duties:

• Supervise, train, and schedule housekeeping staff, ensuring productivity and adherence to cleanliness standards.
• Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure quality standards are met.
• Maintain inventory and order housekeeping supplies and equipment as needed.
• Coordinate with the Front Desk and Maintenance teams to address guest needs and resolve issues promptly.
• Develop and implement cleaning procedures and safety protocols.
• Ensure compliance with health and safety regulations
• Provide performance feedback and assist with employee development and disciplinary actions when necessary.
• Monitor labor costs and department budget to achieve financial goals.
• Respond to guest inquiries and complaints with professionalism and promptness.
• Maintain documentation, including maintenance requests, inspection checklists, and staff schedules.
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