What are the responsibilities and job description for the Hotel Night Auditor position at The Inn on Broadway?
Overview
The Inn on Broadway is seeking a dedicated and detail-oriented Night Auditor to join our team. This role is essential in ensuring the seamless operation of our hotel overnight, balancing financial transactions, and providing top-tier guest service. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for hospitality.
Key Responsibilities
- Perform nightly financial audits to ensure all transactions are accurate and balanced.
- Manage front desk operations, including guest check-ins, check-outs, and handling inquiries.
- Provide exceptional guest service, addressing concerns and resolving issues promptly to enhance the guest experience.
- Monitor room availability and reservations, ensuring accurate record-keeping.
- Generate nightly reports, summarizing hotel operations and financial performance for management review.
- Collaborate with hotel departments to maintain smooth operations and guest satisfaction.
- Uphold our commitment to excellence, ensuring a welcoming and secure overnight experience for all guests.
Qualifications & Experience
- Previous experience in front desk operations or hospitality is preferred.
- Proficiency with hotel management software (experience with ThinkReservations is a plus).
- Strong customer service and problem-solving skills with the ability to handle guest concerns professionally.
- Excellent communication skills, with phone etiquette and attention to detail.
- Ability to work independently and efficiently during overnight shifts.
- Bilingual or multilingual abilities are a plus (but not required).
Join our team at the Inn on Broadway and be part of a boutique hotel that prides itself on personalized service and exceptional guest experiences.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- Overnight shift
- Weekends only
Work Location: In person
Salary : $18 - $20