Room Attendant

Job Description

Job Summary:

The Room Attendant is responsible for providing excellent customer service to our hotel guests.

Responsibilities:

• Receives a list of assigned rooms from the manager and prioritizes rooms requesting early cleaning.
• Checks the inventory of the cleaning cart and adds any necessary supplies.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policies.
• Wipes surfaces in the room and cleans mirrors.
• Vacuum floors and remove the trash.
• Checks complimentary toiletry supplies in the room, restocking according to the provided hotel checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Notifies supervisor of room availability and reports any suspicious activity to security.
• Takes found items to designated lost and found areas if a guest has checked out.
• Performs other duties as assigned.
  
  

Qualifications:

• A high school diploma is a plus or GED equivalent.
• Work experience in a Housekeeping or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings and weekends.
• Must be able to communicate effectively in English.
  
  

Required Skills/Abilities:

• Understanding of safety hazards.
• Demonstrated ability to work independently, and be an organized, creative self-starter.
  
  

Physical Requirements:

• Prolonged periods of standing.
• Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
  
  

In addition to the functions listed above, the employee is expected to: exercise honesty, integrity, and respect with all guests, members, and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers, guests, and members, work with accuracy, efficiency, and attention to detail, maintain good attendance by working when and where directed, work safely in compliance with all safety policies, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required.