What are the responsibilities and job description for the PATIENT SERVICES REP DENTAL position at The Institute for Family Health?
Summary :
Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration / financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing dental health services.
Responsibilities :
- Greets and checks in patients and assists them in accessing services in a timely manner.
- Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.
- Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
- Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
- Reconciles all charges into the system to the original source document
- Verifies insurance coverage on all patients presenting for appointments.
- Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
- Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
- Maintains effective communication with patients, families, peers and other members of the health care team.
- Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
- Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing
Qualifications :
