What are the responsibilities and job description for the SUPERVISOR FAMILY SUPPORT position at The Institute for Family Health?
Supervisor Family Support
Position Summary
The FSS Supervisor coordinates and supports the clinical work of the FSSs for the Healthy Families program and provides supervision to the Family Support Specialists and other staff as needed. The FSS Supervisor participates in quality assurance activities and coordinates services for participants and oversees day-to-day management and functioning of the sites and programs. The FSS Supervisor may carry a small caseload of families as needed. The FSS Supervisor may conduct Assessments as needed.
Essential Job Duties
Provides orientation, training, supervision and support to assigned Support Specialists.
Identifies training and professional development needs within the program, particularly for the enhancement of clinical and assessment techniques for ongoing work with families.
Assists with supervision of interns or volunteers.
Provides a minimum of 1.5 hours of protected individual supervision per week to assigned FSSs and FRSs.
Completes annual performance evaluations on all assigned personnel.
Coordinates the program’s quality assurance activities according to the Quality Assurance Plan.
Implements all required supervisor and FSS quality assurance activities for submission to the Program Director.
Ensures participant families receive home visiting services during staff absences or vacancies.
Demonstrates clinical competency and knowledge of intervention in areas such as but not limited to domestic violence; substance abuse; mental health; family systems; and child abuse and neglect reporting laws and appropriate follow-up.
Acts as a liaison between the program and other community agencies including developing relationships and acquiring Memoranda of Understanding.
Assures that referrals are completed and collaborates internally and externally to ensure effective outreach strategies are implemented and participants are receiving appropriate services.
Attends regional and statewide Program Managers meetings and other relevant meetings as requested.
Initiates consistent supportive dialogue with professional counterparts at other regional sites.
Helps facilitate weekly team meetings and huddles; participates in in-house and external committees as requested.
Assists with daily oversight of staff assignments and tasks to assure office and program functioning.
Works to assure ongoing referrals between the Healthy Families division and other community and health services.
Works with Support Specialists and Resource Specialist Team to assure optimal achievement of program objectives, utilizing the program’s data system.
Assists Directors with program reports, particularly as related to achievement of program performance targets and goals.
Is appropriately attired for the office.
Demonstrates reliability and trustworthiness.
Manages time and other resource to meet established goals within the agreed upon time frames.
Demonstrates flexibility in the acceptance and completion of work assignments.
Demonstrates organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time.
Maintains patients/employee confidentiality in the management of information.
Follows and enforces agency policies surrounding workplace violence and sexual harassment.
Meets regulatory, licensure (if applicable), and other health assessment requirements.
Identifies learning strengths and needs.
Open to reflective practice (i.e. has capacity for introspection, communicates awareness of in relation to others, recognizes value of supervision, etc).
Utilizes learning resources.
Demonstrates a professional, courteous, and respectful attitude with all staff.
KEY KNOWLEDGE, SKILLS, ABILITIES:
Ability to be non-judgmental, compassionate, empathetic and insightful; able to establish trusting relationships.
Good problem-solving skills; Demonstrates experience working with youth and families.
Shows respect and sensitivity for the needs and rights of others, including those with differing cultural, racial, sexual, and ethnic identifies.
Good listening skills; be able to identify family strengths and be able to foster self-sufficiency and independence in families.
Demonstrates leadership skills, experience in working as part of a team, and maturity in interpersonal staff relationships.
Demonstrates experience and comfort level with working cooperatively within health and human service community. Demonstrates organizational skills in independently managing workload and related responsibilities.
Ability to design and implement in-services as well as make presentation for the purpose of program outreach.
Ability to generate, interpret, and analyze data from multiple sources.
A solid understanding of or experience in supervising diverse staff with humility as well as providing support to staff in stressful work environment.
Knowledge of infant and child development and parent child attachment.
Experience in family services which embrace the concept of family centered and strength-based service provision.
Knowledge of parent infant health and dynamics of child abuse and neglect.
Experience in supporting culturally diverse communities/families.
Experience in home visiting with a strong background in early childhood prevention services.
EDUCATION
Master’s degree in human services or fields related to working with children and families. - Required
OR
Bachelor’s degree in human services or fields related to working with children and families with 3 years of relevant experience. - Required
OR
Less than a bachelor’s degree but with commensurate HFA experience.
3 years of relevant experience - Required
LICENSURE/CERTIFICATION
Valid Driver’s License and access to a vehicle - Required
Infant Mental Health Endorsement - Preferred
Basic computer and internet navigational skills - Required
Computer literacy with Windows-based operating systems and MS Office applications (Word, Excel, Outlook, PowerPoint) - Required
Bi-lingual (Spanish/English) - Preferred
Familiarity with electronic health records (EHR) technology - Preferred
PHYSICAL/ENVIRONMENTAL CONDITIONS
Physical/Hazardous/Work Environment – The work environment and physical demands described here are representative of those required by an employee to perform essential functions of the job with or without reasonable accommodations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
As a member of the IFH community, we expect employees to: adhere to the organization’s policies regarding time, attendance, and dress code; demonstrate reliability and trustworthiness; manage time and resources to meet established goals/projects within the agreed upon time frames; demonstrate accountability; maintain patient/employee confidentiality; meet applicable regulatory and annual health assessment requirements; self- identify learning strengths and needs; demonstrate a professional, courteous, and respectful attitude in dealing with patients, families, significant others, members of the staff and extended community.
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
Position Summary
The FSS Supervisor coordinates and supports the clinical work of the FSSs for the Healthy Families program and provides supervision to the Family Support Specialists and other staff as needed. The FSS Supervisor participates in quality assurance activities and coordinates services for participants and oversees day-to-day management and functioning of the sites and programs. The FSS Supervisor may carry a small caseload of families as needed. The FSS Supervisor may conduct Assessments as needed.
Essential Job Duties
- Job Tasks
Provides orientation, training, supervision and support to assigned Support Specialists.
Identifies training and professional development needs within the program, particularly for the enhancement of clinical and assessment techniques for ongoing work with families.
Assists with supervision of interns or volunteers.
Provides a minimum of 1.5 hours of protected individual supervision per week to assigned FSSs and FRSs.
Completes annual performance evaluations on all assigned personnel.
Coordinates the program’s quality assurance activities according to the Quality Assurance Plan.
Implements all required supervisor and FSS quality assurance activities for submission to the Program Director.
Ensures participant families receive home visiting services during staff absences or vacancies.
Demonstrates clinical competency and knowledge of intervention in areas such as but not limited to domestic violence; substance abuse; mental health; family systems; and child abuse and neglect reporting laws and appropriate follow-up.
Acts as a liaison between the program and other community agencies including developing relationships and acquiring Memoranda of Understanding.
Assures that referrals are completed and collaborates internally and externally to ensure effective outreach strategies are implemented and participants are receiving appropriate services.
Attends regional and statewide Program Managers meetings and other relevant meetings as requested.
Initiates consistent supportive dialogue with professional counterparts at other regional sites.
Helps facilitate weekly team meetings and huddles; participates in in-house and external committees as requested.
Assists with daily oversight of staff assignments and tasks to assure office and program functioning.
Works to assure ongoing referrals between the Healthy Families division and other community and health services.
Works with Support Specialists and Resource Specialist Team to assure optimal achievement of program objectives, utilizing the program’s data system.
Assists Directors with program reports, particularly as related to achievement of program performance targets and goals.
- Organizational/Managerial
Is appropriately attired for the office.
Demonstrates reliability and trustworthiness.
Manages time and other resource to meet established goals within the agreed upon time frames.
Demonstrates flexibility in the acceptance and completion of work assignments.
Demonstrates organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time.
Maintains patients/employee confidentiality in the management of information.
Follows and enforces agency policies surrounding workplace violence and sexual harassment.
- Educational/Professional Development
Meets regulatory, licensure (if applicable), and other health assessment requirements.
Identifies learning strengths and needs.
Open to reflective practice (i.e. has capacity for introspection, communicates awareness of in relation to others, recognizes value of supervision, etc).
Utilizes learning resources.
- Communication/Relationships
Demonstrates a professional, courteous, and respectful attitude with all staff.
KEY KNOWLEDGE, SKILLS, ABILITIES:
Ability to be non-judgmental, compassionate, empathetic and insightful; able to establish trusting relationships.
Good problem-solving skills; Demonstrates experience working with youth and families.
Shows respect and sensitivity for the needs and rights of others, including those with differing cultural, racial, sexual, and ethnic identifies.
Good listening skills; be able to identify family strengths and be able to foster self-sufficiency and independence in families.
Demonstrates leadership skills, experience in working as part of a team, and maturity in interpersonal staff relationships.
Demonstrates experience and comfort level with working cooperatively within health and human service community. Demonstrates organizational skills in independently managing workload and related responsibilities.
Ability to design and implement in-services as well as make presentation for the purpose of program outreach.
Ability to generate, interpret, and analyze data from multiple sources.
A solid understanding of or experience in supervising diverse staff with humility as well as providing support to staff in stressful work environment.
Knowledge of infant and child development and parent child attachment.
Experience in family services which embrace the concept of family centered and strength-based service provision.
Knowledge of parent infant health and dynamics of child abuse and neglect.
Experience in supporting culturally diverse communities/families.
Experience in home visiting with a strong background in early childhood prevention services.
EDUCATION
Master’s degree in human services or fields related to working with children and families. - Required
OR
Bachelor’s degree in human services or fields related to working with children and families with 3 years of relevant experience. - Required
OR
Less than a bachelor’s degree but with commensurate HFA experience.
- There may be circumstances when the most appropriate and best suited candidate for a supervisor role does not possess the required educational background identified in the HFA standard. HFA encourages hiring the individual who is the best fit for the role. -Required
3 years of relevant experience - Required
LICENSURE/CERTIFICATION
Valid Driver’s License and access to a vehicle - Required
Infant Mental Health Endorsement - Preferred
Basic computer and internet navigational skills - Required
Computer literacy with Windows-based operating systems and MS Office applications (Word, Excel, Outlook, PowerPoint) - Required
Bi-lingual (Spanish/English) - Preferred
Familiarity with electronic health records (EHR) technology - Preferred
PHYSICAL/ENVIRONMENTAL CONDITIONS
Physical/Hazardous/Work Environment – The work environment and physical demands described here are representative of those required by an employee to perform essential functions of the job with or without reasonable accommodations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
As a member of the IFH community, we expect employees to: adhere to the organization’s policies regarding time, attendance, and dress code; demonstrate reliability and trustworthiness; manage time and resources to meet established goals/projects within the agreed upon time frames; demonstrate accountability; maintain patient/employee confidentiality; meet applicable regulatory and annual health assessment requirements; self- identify learning strengths and needs; demonstrate a professional, courteous, and respectful attitude in dealing with patients, families, significant others, members of the staff and extended community.
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
