What are the responsibilities and job description for the Office Assistant position at The Insulation Man?
Job Posting: Office Assistant at The Insulation Man
Location: Southeast Michigan
Job Type: Full-time
Salary: $16.00 - $20.00 per hour (DOE)
Benefits: Paid Holidays, Paid Time Off, Health Insurance, Vision Insurance
About Us:
The Insulation Man has been the leader in the insulation industry in Southeast Michigan since 1999. We pride ourselves on offering excellent service and being an integral part of our community. With a focus on customer satisfaction and a team-oriented environment, we’re looking for a friendly and organized Office Assistant to join our awesome team. If you’re looking for a company that values its employees, offers great benefits, and provides opportunities for growth, we’d love to hear from you!
Responsibilities:
As an Office Assistant, you will play a key role in maintaining smooth operations and ensuring top-notch customer service. Your tasks will include but are not limited to:
Answering the Phone: Handling incoming calls with professionalism and providing excellent customer service.
Scheduling Sales Appointments: Coordinating appointments for our sales team with precision and clarity.
Scheduling Jobs: Organizing job appointments for different crews and ensuring job details are accurate.
Invoicing: Sending and receiving invoices and ensuring they are processed correctly.
Maintain Office Supplies: Ensuring the office is well-stocked with necessary materials and supplies.
Customer Service: Interacting with customers and responding to their needs in a courteous and efficient manner.
Data Entry: Accurately entering customer and job data into our system.
Collection of Late Invoices: Following up on overdue invoices and ensuring timely payment.
Email/Chat Management: Responding to customer inquiries through email and website chat.
Material/Inventory Management: Ordering and receiving materials/supplies as needed for job sites.
Administrative Duties: Handling day-to-day office responsibilities to maintain smooth operations.
Record Maintenance: Keeping accurate and confidential records of all customer and company data.
Policy Implementation: Ensuring office policies are followed and contributing to the development of new procedures as necessary.
Qualifications:
High school diploma required; 2 years of administrative experience preferred.
Experience with scheduling and dispatching is a must.
Familiarity with basic accounting and invoicing processes.
Experience within the home service or construction industry is a plus.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational skills and the ability to multitask in a fast-paced environment.
Excellent communication skills with a professional and friendly demeanor.
A working knowledge of insulation or construction is an added bonus.
Why Join Us?
Competitive Pay: Top pay for the right candidate.
Benefits: Paid holidays, paid time off, and healthcare benefits including vision insurance.
Team Environment: Join a company that invests in its employees and has a very low turnover rate.
Stability: We’ve been in business for over 25 years and continue to grow.
If you’re a responsible, organized multitasker with excellent customer service skills, we want to hear from you! Apply today to join The Insulation Man’s amazing team.
How to Apply:
Please send your resume and a brief cover letter to [email address]. We look forward to hearing from you!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Chesterfield, MI 48051 (Required)
Ability to Relocate:
- Chesterfield, MI 48051: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $20