What are the responsibilities and job description for the Customer Experience Specialist position at The Insurance Store?
Position Overview: As a Customer Experience Specialist, you will be the first point of contact for our clients, playing a crucial role in the success of our business. You will be responsible for handling incoming calls, addressing and resolving concerns, efficiently transferring calls to agents, and ensuring that each client receives exceptional customer service.
Key Responsibilities:
- Answering incoming calls in a professional and courteous manner.
- Assisting clients with inquiries and concerns.
- Efficiently transferring calls to appropriate agents or departments.
- Providing accurate information about our products and services.
- Maintaining a high level of professionalism and customer satisfaction.
- Working collaboratively with team members to improve customer service processes.
- Documenting and tracking customer interactions and transactions.
Qualifications:
- Excellent phone etiquette.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Proficient in basic computer applications.
- A positive attitude and a commitment to providing outstanding customer service.
- Previous customer service experience.
- Bilingual (preferred).
We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits packages, including medical, dental, vision insurance, paid time off, and a retirement savings plan.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $18