IT Support Specialist

Job Description

Job Description

Company Overview :

Founded over 20 years ago and headquartered in Arlington, Virginia, The Intelligence & Security Academy, LLC provides consulting services to federal clients in Intelligence and National Security matters and specializes in delivering strategic consulting and innovative solutions. ISA also provides education & training to federal government agencies as well as private sector companies and academic institutions in the areas of intelligence analysis, budget formulation policy development, and more. Our company also delivers systems engineering and engineering management services to federal clients that focus on the design, development, integration, and management of complex systems.

Job Description :

The SC2 IT Support is responsible for preserving and providing access, connectivity, and technical assistance for both AF and SF service-specific hardware and software requirements. Anticipated needs include intra-AF and SF network access across NIPR, SIPR, and JWICS systems.

Work Model :

Our people-first culture prioritizes the benefits of flexibility and collaboration. Consistent with government and industry standards that support a more fulsome return to in-office culture, ISA supports our clients and provides a working environment that promotes professional development opportunities through peer engagement and face-to-face mentoring. The ability to meet across teams at the office and cross-pollinate information is critical to our success.

Responsibilities :

The SC2 IT Support develops protocols for inventory management, timely system support, and hardware certification for various classification levels, working with DAF system owners and host-installation IT coordinating elements.

• Support and assist in all areas of IT / PC support, Microsoft Office 365 account administration, Windows operating systems, updates to user account information, reset passwords, etc.
• Implement effective solutions to user requests, problems and concerns and provide regular updates and feedback regarding the status of efforts to resolve more complex problems
• Create and maintain documentation of systems, processes and procedures
• Assist with hardware / software upgrades, releases and inventory
• Perform special projects as assigned

Duties :

Other Duties :

Duties, responsibilities, and activities can change at any time based on project requirements. These changes will be communicated by your supervisor.

Supervisory Responsibilities :

None.

Clearance Required :

As a condition of employment, ISA employees are expected to have or be eligible for a Secret-level security clearance with the ability to obtain a Top Secret (TS) clearance with eligibility for access to Sensitive Compartmented Information (SCI). Applicants must be able to submit documentation establishing U.S. Person status upon hiring. All ISA employees are required to uphold and maintain trustworthiness and suitability requirements of the U.S. federal government.

Experience Required :

We are looking for an experienced, and motivated IT professional with a minimum of 10 years of relevant experience that demonstrates the ability to meet the requirements outlined above. Government experience preferred.

Education :

Bachelor's degree in relevant field required. Masters degree preferred.

Certification :

Microsoft Certifications such as MCSA, MCSE, Desktop Administrator or CompTIA Security and Network preferred.

Compensation :

At ISA, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include 401(k) matching, PTO, paid Federal holidays, Life Insurance, Medical, Dental and Vision insurance, FSA / HSA options, professional development opportunities, and work-life programs. Our annual review program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in ISA's full benefit program. Part-time employees that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting https : / / www.isallc.net / isahrdownloads.

Salary at ISA is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The salary for this position increases commensurate with years of experience, education, certifications, etc., and is just one component of ISA's total compensation package for employees.

EEO statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), sexual orientation, gender identity, national origin, disability, or status as a protected veteran.