What are the responsibilities and job description for the Information Technology Support Analyst position at The Intersect Group?
The Intersect Group is hiring for a technical support specialist, supporting a large retail client in the Enon, OH area. You will be supporting a large store refresh initiative where you will be providing phone and back-end support (decommission, installs, provisioning, etc.) to onsite technicians. Individuals should possess a background within technical support/help desk, and be comfortable with troubleshooting networks, systems/servers, and mobile devices.
These analysts are responsible for the hands on work and switching over from the old system to the new system. Fielding calls and doing the end to end implementation. Ideally closing the store and completing within 4-6 hours.
Must Haves:
- 5 years of technical/help desk experience
- Windows support experience
- Network support experience
Nice to Haves:
- POS support experience
- Retail experience
- Gas station experience
