What are the responsibilities and job description for the Crisis Response Specialist position at The Ion Center for Violence Prevention?
The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for a compassionate individual that will support and serve victim-survivors in the Northern Kentucky Region, focusing on Grant, Owen, Carroll, Gallatin, and Pendleton Counties, ensuring that we are providing the best care and most welcome environment for them. Crisis Intervention Specialists play a key role in the services we provide through case management and goal setting, leading group sessions, court accompaniment, answering hotline calls, and addressing other needs as they arise. If you want to help make our community safer, enjoy direct service work, and are excited to make a difference, this is the role for you!
JOB SUMMARY: Under the supervision of the Site and Program Management, provides full range of crisis intervention and case management services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, assisting victims to work towards safety and self-sufficiency.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Intake and Assessment.
1.1 Maintain client confidentiality
1.2 Field crisis hotline calls, texts, and chat.
1.3 Assess and identify client needs.
1.4 Provide and connect clients with community resources.
1.5 Assist clients with completing agency paperwork.
1.6 Aide clients in developing safety plans.
Counseling and Case Management
2.1 Provide trauma informed individual/ family and or group counseling.
2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
2.4 Transport clients to meet goals.
Advocacy
3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
3.4 Assist clients with crime victim compensation.
Communication, Teamwork, and Administration Duties
4.1 Maintain client files and documentation.
4.2 Attend related meetings and trainings.
4.3 Report stats for funders.
4.4 Accept and disseminate donations.
4.5 Contribute to a clean, healthy, and trauma informed work environment.
4.6 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a Bachelor’s degree from an accredited college or university.
2. Knowledge of Trauma Informed Care.
3. Ability to work under highly stressful, crisis-oriented situations.
4. Ability to handle sensitive information and maintain a high level of confidentiality.
5. Outstanding empathetic and listening skills.
6. Professional oral and written communication skills.
7. Ability to work independently and collaborate on a team.
8. Excellent problem solving and decision-making skills.
9. Complete trainings for funding requirements and knowledge building.
10. Must be a minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, and more! This is an hourly position with a pay range of $20.00-$21.50/hour determined by education and experience.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
The Ion Center is looking for a compassionate individual that will support and serve victim-survivors in the Northern Kentucky Region, focusing on Grant, Owen, Carroll, Gallatin, and Pendleton Counties, ensuring that we are providing the best care and most welcome environment for them. Crisis Intervention Specialists play a key role in the services we provide through case management and goal setting, leading group sessions, court accompaniment, answering hotline calls, and addressing other needs as they arise. If you want to help make our community safer, enjoy direct service work, and are excited to make a difference, this is the role for you!
JOB SUMMARY: Under the supervision of the Site and Program Management, provides full range of crisis intervention and case management services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, assisting victims to work towards safety and self-sufficiency.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Intake and Assessment.
1.1 Maintain client confidentiality
1.2 Field crisis hotline calls, texts, and chat.
1.3 Assess and identify client needs.
1.4 Provide and connect clients with community resources.
1.5 Assist clients with completing agency paperwork.
1.6 Aide clients in developing safety plans.
Counseling and Case Management
2.1 Provide trauma informed individual/ family and or group counseling.
2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
2.4 Transport clients to meet goals.
Advocacy
3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
3.4 Assist clients with crime victim compensation.
Communication, Teamwork, and Administration Duties
4.1 Maintain client files and documentation.
4.2 Attend related meetings and trainings.
4.3 Report stats for funders.
4.4 Accept and disseminate donations.
4.5 Contribute to a clean, healthy, and trauma informed work environment.
4.6 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a Bachelor’s degree from an accredited college or university.
2. Knowledge of Trauma Informed Care.
3. Ability to work under highly stressful, crisis-oriented situations.
4. Ability to handle sensitive information and maintain a high level of confidentiality.
5. Outstanding empathetic and listening skills.
6. Professional oral and written communication skills.
7. Ability to work independently and collaborate on a team.
8. Excellent problem solving and decision-making skills.
9. Complete trainings for funding requirements and knowledge building.
10. Must be a minimum age of 18.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
- Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
- Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
- This position may involve exposure to infectious diseases and stressful situations.
The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, and more! This is an hourly position with a pay range of $20.00-$21.50/hour determined by education and experience.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
Salary : $20 - $22