What are the responsibilities and job description for the Patient Experience Representative (Call-Room) OB/GYN - West Des Moines (Full-Time) position at The Iowa Clinic?
A day in the life…
Wondering what a day in the life of an OB/GYN Patient Experience Representative at The Iowa Clinic might look like?
- Arrive at work in the morning - no night shifts here!
- Monday-Thursday: 8:00 am - 4:30 pm & Fridays 7:00 am - 3:00 pm
- Represent the clinic by providing advanced-level patient services primarily in the back-office call room, which is a non-patient-facing environment. On occasion, rotate to the front desk, where you will interact directly with patients.
- Manage patient registration and serve as a direct contact and resource for patients.
- Provide registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
- This position will also serve as a resource to registration, scheduling, and clinical staff.
- Strives to create The Iowa Clinic Experience with each interaction.
- Leave in the evening – hooray for working standard clinic hours!
This position is primarily based in West Des Moines, but you may also cover our other OB/GYN campuses located Downtown Des Moines (IMMC) or Ankeny as needed.
This job might be for you if you have…
Qualifications
- High School diploma or equivalent required.
- Medical Experience in a medical office setting preferred.
- Highly motivated to work in a healthcare setting.
Bonus points if…
- You love exceeding people’s expectations.
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you?
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals and paid holidays.
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication
