What are the responsibilities and job description for the EHS Customer Coordinator ($28.61) position at The Irvine Company?
Position Summary :
The EH&S Coordinator - Remediation Services is responsible for the daily coordination of maintenance service work related to Property Damage Projects while ensuring resident satisfaction. This role will synchronize the remediation process between Project Managers, Onsite teams, Vendors and Residents; communicating mission-critical information and follow-up in a timely manner to assist customers with challenges, escalated concerns and questions. Collaborates with various roles within the company as well as vendors to ensure work is completed effectively and efficiently with the customer experience in mind.
Job Duties :
- Manages the remediation and rebuild workflows effectively via Salesforce Cases and Work Orders.
- Identifies and escalates priority issues to the appropriate departments in a timely manner to mitigate risk to the organization.
- Addresses resident-related concerns and escalations as they arise during remediation work; documenting and tracking through to resolution while projecting the organizations’ image professionally through various communication channels.
- Seeks out opportunities to increase efficiency and is proactive in anticipating needs aimed at creating positive customer interactions to make residents’ Irvine Company experience of the highest quality.
- Maintains a comprehensive understanding of the remediation and rebuild work structures. Utilizes resources and keeps up to date on policies and processes to provide accurate and detailed information on our apartment communities.
- Confirms, schedules, and follows up on all remediation project service milestones and coordinates both relocation and return to home events with Residents and onsite teams. Communicates project progress, delays, and work completion effectively to Residents, Resident Services and Maintenance teams to inspire trust and reliability.
Minimum Qualifications / Other Expectations :
Education & Experience :
Other :
Compensation :
Base Pay Start Rate : $28.61
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
Salary : $29
