What are the responsibilities and job description for the Customer Service - Symmetry Coffee Co. position at THE ISERV GROUP INC?
Job Details
DESCRIPTION
THE ISERV GROUP is an established multi-brand hospitality company on a mission to faithfully serve each other, guests, stakeholders and our communities with everything entrusted to us. We truly have a passion for taking care of our people and believe in investing in our teams and giving them the tools to run a successful business. THE ISERV GROUP is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv. Our vision is to be a thriving business, top employer, and trusted community partner focused on growth while upholding values that honor God & people.
We are currently seeking Barista's & Roasters to join our Symmetry Coffee team!
Benefits
- Competitive Pay
- Work/Life Balance
- 401K
- Health/Dental/Vision Insurance
- Team member food discounts
- Ongoing development
- Multiple Levels of Care (Team Chaplains, iServ Cares)
- Community Service Opportunities
Responsibilities include, but are not limited to:
- Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested.
- Preparing and serving coffee, tea, and other items according to standards
- Describes product details to guests.
- Interact with guests with an encouraging, friendly, and informative attitude.
- Receives and processes guests’ payments - Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Serves prepared foods and baked goods including sandwiches, biscotti, muffins, or bagels.
- Ensures service stations are properly stocked with paper products or beverage preparation items.
- Cleans and sanitizes all equipment, utensils, dishes, and work areas.
- Cleans and sanitizes service and seating areas.
- Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
- Properly use and maintain all front-of-house (FOH) and back-of-house (BOH) equipment.
- Stocks supplies or retail products; may inventory, order, or receive products as directed.
- Ensuring our mission, values and objectives are communicated, understood, and practiced.
- Performs other related duties as assigned.
QUALIFICATIONS
Required Qualifications:
- Must be at least 16 years of age
- Excellent verbal and written communication skills.
- Ability to follow all safe food handling procedures and sanitation practices.
- Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests.
- Ability to serve guests quickly, efficiently, and kindly.
- Must be outgoing and friendly.
- Must be able to carry out duties independently and work as a part of a team.
- Ability to multi-task and complete tasks quickly with accuracy.
- Ability to maintain a high level of accountability.
Desired Qualifications:
- Ability to contribute to a healthy and collaborative team environment.
Job Expectations:
- Must be able to lift up to 15 pounds at times.
- Must be available to work early mornings, evenings, weekends, and select holidays.
If you have a love for incredible coffee and would like to join our team for a perfect morning brew, APPLY NOW!
