What are the responsibilities and job description for the Restaurant Shift Lead position at THE ISERV GROUP INC?
Job Details
DESCRIPTION
THE ISERV GROUP, INC. provides employment to iServ, LLC., an Ocala, FL.-based, multi-brand hospitality company on a mission to honor God and honor people. Being intentional about this daily allows iServ to pursue its vision to be a thriving business, top employer, and trusted community partner, focused on growth while upholding values that honor God and people.
iServ is a franchisee of Sonny's BBQ, and operators of Symmetry Coffee Co, Giovanni's Pizzeria & Kitchen, and Tech Serv.
Job Summary: We are seeking a motivated and experienced Restaurant Shift Lead to join our Sonny's BBQ team! The Shift Lead will be responsible for overseeing daily operations during their shift, ensuring excellent customer service, and supporting staff to maintain a positive and efficient work environment.
Benefits:
- Competitive Pay with monthly bonus potential
- Immediate PTO
- Select Paid Holidays
- Work/Life Balance
- 401K with employer match
- Health/Dental/Vision Insurance with company contribution
- Company paid Life Insurance
- Team member food discounts
- Ongoing development
- Multiple Levels of Care (Team Chaplains, iServ Cares)
- Community Service Opportunities
Lead Responsibilities (including, but not limited to):
- Ensure that all iServ/Sonny’s BBQ mission, values, and objectives are communicated, understood, and practiced with all Team Members.
- Ensure that our restaurants have a fun, playful, and engaging atmosphere by going above and beyond to meet the individual needs and concerns of our staff and guests daily.
- Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success.
- Adheres to all food handling and safety regulations throughout the kitchen and restaurant.
- Ability to lead front and back-of-the-house staff through shifts to ensure a great experience for all guests.
- Overseeing the learning and development of new Team Members.
- Communicate with the Management Team on the performance of Team Members.
- Performing other duties as necessary including point-of-sale (POS) functions, handling guest concerns, receiving Team Member checkouts, etc.
QUALIFICATIONS
Required Qualifications:
- 1 year of restaurant lead experience.
- A valid driver’s license and the ability to complete a successful driver insurability check, background check, and drug screen.
- Legal authorization to work in the United States
- Minimum 18 years of age
- Ability to successfully enroll and complete required training or certifications within a reasonable amount of time
- Strong operational and training skills.
Desired Qualifications:
- Ability to lead and direct while cultivating a healthy and collaborative team environment.
- Advanced degree in hospitality or a related field.
- Trained and proficient in all areas of the front-of-the-house & back-of-the-house functions.
- Held positions of leadership previously
Job Expectations:
- Stand for prolonged periods of time and handle products, tools, paperwork, and equipment.
- May be exposed to wet and/or humid conditions, and requested to work with cleaning chemicals
- Ability to lift a minimum of 30lbs.
If you've got a passion for BBQ and a hunger for success, apply to start your career with Sonny's BBQ today!
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