What are the responsibilities and job description for the Field Service Technician- Wesley Chapel, Florida position at The J.M. Smucker Co.?
Your Opportunity as the Field Service Technician- Wesley Chapel, Florida
Picture this: You land a new job with a well-known company that is willing to train you on a new skill set and provides great benefits and a positive company culture. You are supplied with a state of the art company vehicle, cell phone and lap top, and are paid to drive around the sunny state of Florida, stopping in to support clients in the healthcare and restaurant business to fix and maintain their coffee equipment. Interested?
Location: Wesley Chapel, Florida (coverage will include Tampa Bay and surrounding areas)
Work Arrangements: 70% driving and 30% fixing and maintaining equipment
In This Role You Will
We are bold, kind, and strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Minimum Requirements
What we are looking for:
Picture this: You land a new job with a well-known company that is willing to train you on a new skill set and provides great benefits and a positive company culture. You are supplied with a state of the art company vehicle, cell phone and lap top, and are paid to drive around the sunny state of Florida, stopping in to support clients in the healthcare and restaurant business to fix and maintain their coffee equipment. Interested?
Location: Wesley Chapel, Florida (coverage will include Tampa Bay and surrounding areas)
Work Arrangements: 70% driving and 30% fixing and maintaining equipment
In This Role You Will
- Lead the equipment service business for our customers in West Central, FL.
- Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
- Provide best-in-class customer service to maximize customer satisfaction and retention.
- Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
- Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
- Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
- Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!
We are bold, kind, and strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Minimum Requirements
What we are looking for:
- High School Diploma or equivalent
- Resides within 30 miles of Wesley Chapel, FL
- Strong customer service skills
- Basic computer skills, including Microsoft Office
- Valid driver’s license and clean driving record
- Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis
- Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
- Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)
- Entry level plumbing and electrical experience
- Our Total Rewards Benefits Program
- Our Thriving Together Philosophy Supporting All Impacted by Our Business
- Our Continued Progress on Inclusion, Diversity and Equity
