Digital Visitor Experience Director
Job Family
Information Technology
Type
Regular Full-Time
Position Status
Getty Center
Workplace Type
Hybrid / Partially Remote
Salaried / Hourly
Salaried
Hiring Pay Scale
154,582 - $212,539 Annually
Salary
Commensurate with experience and internal equity
Program / Department
Getty Digital - 1208-Digital Visitor Experience
Requisition Number
2024-4512
Diversity, Equity, Accessibility, and Inclusion at Getty
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Job Summary
Reporting to the Senior Director, Public Technologies , the Digital Visitor Experience Director is responsible for determining strategy and aligning product direction for the technologies and digital experiences that make up Getty's public presence for visitors to our campuses and website . You will provide leadership and direct four teams with a combined staff of 21, composed of software developers, user experience and visual designers, application managers, and our emerging platforms group . You will be responsible for determining the optimal manner to deploy human and financial resources to provide a seamless, high-quality experience for users that both delights and that reinforces Getty's strategic priorities and initiatives.
You should care passionately about visitors, understanding how technology can improve people's experience of visiting Getty before, during and after a visit . You should understand how these experiences lead to brand loyalty and direct support of our organization, both financially and through personal connections . And you should understand how digital storytelling can build a global community, even for those visitors who may never step foot on our campus.
In this newly created role, you will be responsible for enabling a consistent, high-quality customer experience and defining Getty's public digital persona through your leadership of the team that manages the applications that provide ticketing, event management, donor management, email marketing, our audio guide, and our content management system . You will oversee the team that provides user experience research, visual design, and interprets Getty's brand in the digital space as well as the team of software engineers that builds Getty.edu, our core web property, and Quire, our open-source digital publications tool. You will also oversee and integrate Getty's emerging platforms program, which works with outside partners to develop high-polish digital experiences that communicate the impact of Getty's collections and work . You will direct the training, support, documentation, and vendor management related to those applications and products, as well as any needed integrations between these applications . You will be a key stakeholder in Getty's larger visitor experience initiative, a key strategic priority, ensuring that digital concerns are fully integrated into on-site experiences . You will also be responsible for putting in place the tools needed to provide visibility and analytics of the data needed to make strategic decisions.
- Getty has partnered with Koya Partners and welcomes nominations or expressions of interest for this role. To learn more about this opportunity and to apply, please contact :
Stephen Milbauer - smilbauer@koyapartners.com
Only individuals who express interest as noted above will be considered for this search. Applications submitted only via the Getty Jobs page will not be considered.
Major Job Responsibilities
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data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Build on Getty's award-winning capabilities as a digital storyteller, aligning our considerable expertise with larger strategic goals.li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Ensure that Getty's digital user experience consistently reinforces Getty's larger brand, even across products outside of your direct control, through the creation of a consistent design system, dissemination of best practices, and well-communicated user experience researchli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
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data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1">Serve as a subject matter expert advising and leading the development of Getty-wide policies impacting visitor experience ( e.g., onboarding experience, wayfinding, ticketing).li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1">Manage a departmental budget of approximately $3.8 million annually as well as a significant portfolio of one-time projects and initiativesli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1">Influence development of overall objectives and long-term goals for the organization, leveraging domain expertise and insights as a member of an international professional community.li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="10" data-aria-level="1">Build relationships and collaborate effectively with peers inside and outside the organization, serving as a representative of Getty within professional communities of practice and providing a model of excellence to the cultural heritage field.li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1">Communicate the impact, strategy, and value of Getty's user experience, broadening understanding and building commitment for change and action within Getty and internationally.Qualifications
Bachelor's degree7 to 10 years of supervisory and / or project / process management experienceProficiency with standard business softwareKnowledge, Skills and Abilities
li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1">Strong leadership and people management capabilities, particularly in hybrid work environments
li style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="13" data-aria-level="1">Demonstrated experience in setting digital strategy for a visitor-facing organization . Museum experience is welcomed, as is comparable experience in other domainsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="14" data-aria-level="1">Experience in setting and sustaining product vision for content-driven digital products, with experience in integrating with headless content management and APIs strongly preferredli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="15" data-aria-level="1">Experience leading complex front-end software engineering projects and teams within an agile, continuously deployed environmentli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="16" data-aria-level="1">An understanding of the full lifecycle of vendor software products, with experience migrating platforms, negotiating contracts, and developing integrationsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="17" data-aria-level="1">Proven experience building multi-disciplinary coalitions across complex organizations, particularly when advocating for the visitor experience conflicts with long-standing practice or business goalsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="18" data-aria-level="1">An understanding of the creative processes necessary to identify , shape, and complete digital storytelling platforms and the ability to mentor and direct creative teams within the constraints of a complex organizationli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="19" data-aria-level="1">Ability to create an environment that fosters creativity, collaboration, shared values, and professional ethicsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="20" data-aria-level="1">Recognition as a thought leader in the cultural heritage technology space, with the deep professional network needed to effectively represent Getty and further our strategic goalsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="21" data-aria-level="1">Understanding of best practices in content and software, including privacy, security, and standardsli style="margin : 0px 0px 0px 24px; padding : 0px; font-size : 11pt; font-family : Arial, Arial_MSFontService, sans-serif;" data-leveltext="
data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541" : 1,"335559685" : 720,"335559991" : 360,"469769226" : "Symbol","469769242" : [8226],"469777803" : "left","469777804" : "469777815" : "hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="22" data-aria-level="1">An understanding of data analytics, reporting, and data-driven decision-making processes, with the proven ability to define relevant k ey p erformance i ndicators, report on progress to stakeholders, and identify strategic changes needed to meet those goalsBenefits and Perks
Here are just some examples that Getty offers / provides for full-time employees :
Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.403(b) Employee Investment retirement plan - with up to 5% Getty MatchGetty contribution of 6%, on behalf of employee, to 401(a) retirement accountEducational Assistance and professional developmentPaid Vacation, Sick and Personal Days12 Paid HolidaysMany positions have bi-weekly Off-FridaysOn-Site Fitness Center at Getty CenterCommunity service opportunitiesTo learn more about our comprehensive benefits and long list of perks, go to Getty HR .
Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and / or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
Salary : $154,582 - $212,539
