JOB TITLE: Clinical Applications Manager

Location: Jackson, TN, 38301

Skills Required:

• Excellent problem-solving, communication, and training skills.
• Ability to work effectively in cross-functional teams and interact with clinical, technical, and administrative staff.
• Serve as project manager for software projects ensuring timely completion.
• Implement measures to protect patient data and ensure its accuracy.
• Strong knowledge of electronic health record (EHR) systems (e.g., Epic, Allscripts), clinical workflow optimization, and health information technologies.
• Experience with data analysis, reporting tools, and dashboard creation.
• Strong understanding of HIPAA and healthcare compliance standards.
• Effective communication with internal and external stakeholders.
• Understanding of change management process.
• Ability to make quick decisions in stressful situations.
• Ability to listen attentively, observe, analyze situations and handle with discretion.

GENERAL STATEMENT OF DUTIES:

Responsible for overseeing the implementation, maintenance, and optimization of clinical software applications within a healthcare organization. To promote, support, and actively participate in providing a high level of customer service demonstrated by following the four key principles to excellent customer satisfaction:

1. Exceptional Customer Service – Make serving patients your number one priority. Understand what patients want and exceed their expectations to the best of your ability. Patients are not interruptions to your day, they are your job.
2. Display a caring, positive attitude – Smile and treat patients with respect. Remember – you are the face of The Jackson Clinic; you’re on stage – play the part.
3. Develop consistency – Delivering a high level of customer service day after day develops trust and loyalty.
4. Be a team player – A team can “fly” much better together than alone. Do everything you can to promote the team and make everybody look good.

SUPERVISION RECEIVED:

Reports directly to Director of Information Technology.

SUPERVISION EXERCISED:

IT clinical staff

TYPICAL PHYSICAL DEMANDS:

Work requires sitting for long periods of time. Full range of motion with lifting, bending, reaching, and standing. Requires manual dexterity sufficient to operate a personal computer, telephone, copier/fax machine, and other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in normal range for telephone contacts.

TYPICAL WORKING CONDITIONS:

Work is performed in an office environment. Work may be stressful and high-volume context and confidential in nature. Flexible work hours may be required to accommodate training, system updates, and system optimization needs.

ESSENTIAL DUTIES:

1. Provide leadership in team development, including mentoring, coaching, performance evaluations, and conflict resolution to ensure optimal staff performance and growth.
2. Serve as the primary point of contact for clinical users in the outpatient multi-specialty group for issues related to EHR systems, clinical software, and other health IT solutions.
3. Collaborate with clinical leadership to analyze workflows, identify areas for improvement, and implement technology-driven solutions to enhance patient care.
4. Assist in the selection, implementation, and optimization of clinical technologies, ensuring alignment with best practices and regulatory standards.
5. Analyze data from clinical systems to provide insights for improving patient outcomes, operational efficiency, and clinical documentation.
6. Assist in development and maintenance of reports and dashboards to support clinical decision-making and performance metrics.
7. Participate in multidisciplinary teams to evaluate and enhance clinical processes and workflows.
8. Stay current with healthcare informatics trends, emerging technologies, and regulatory requirements that impact outpatient clinical settings.
9. Working knowledge of integrating systems across different applications utilizing HL7 interface or similar technologies.
10. Other duties as assigned.

PERFORMANCE REQUIREMENTS:

REQUIREMENTS:

EDUCATION: Associate or bachelor’s degree in health informatics, computer science, nursing, or a related field.

EXPERIENCE: Three or more years of experience working in a clinical informatics or healthcare IT role, preferably within an outpatient multi-specialty setting. Two or more years’ experience in a leadership or supervisory role.

ALTERNATIVE TO MINIMUM QUALIFICATIONS:

None