What are the responsibilities and job description for the Contact Center Agent position at The Jackson Clinic, PA?
Contact Center Agent
Location: Jackson, TN, 38305
Skills: Contact Center Agent I position responsible for answering and/or directing queries of patients. Must be able to efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude. Maintain physician schedules, on call schedules and complete miscellaneous office tasks.
Job Description
The Contact Center Agent will be responsible for answering and/or directing queries of patients. The successful candidate must be able to efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude. The Contact Center Agent will also be responsible for maintaining physician schedules, on call schedules and completing miscellaneous office tasks.
Responsibilities
- Answer and/or direct queries of patients
- Efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude
- Maintain physician schedules
- Maintain on call schedules
- Complete miscellaneous office tasks
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to multitask and prioritize
- Strong attention to detail
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office
