Contact Center Agent

Location: Jackson, TN, 38305

Skills: Contact Center Agent I position responsible for answering and/or directing queries of patients. Must be able to efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude. Maintain physician schedules, on call schedules and complete miscellaneous office tasks.

Job Description

The Contact Center Agent will be responsible for answering and/or directing queries of patients. The successful candidate must be able to efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude. The Contact Center Agent will also be responsible for maintaining physician schedules, on call schedules and completing miscellaneous office tasks.

Responsibilities

• Answer and/or direct queries of patients
• Efficiently and effectively answer a high volume of calls each day while maintaining a kind, caring attitude
• Maintain physician schedules
• Maintain on call schedules
• Complete miscellaneous office tasks

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to multitask and prioritize
• Strong attention to detail
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office