Customer Service Representative

Job Description:
Our client provides multiple lines of insurance services and serves families and businesses in various regions. They are seeking a Customer Service Representative to join their team onsite in Georgia.

Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email and other channels.
• Process certificates of insurance.
• Manage routine billing and payment inquiries.
• Assist clients with initial claims filing and escalate complex issues to the account manager when necessary.
• Handle routine policy servicing tasks, including processing midterm changes and endorsements.
• Collaborate with internal teams (account managers, producers, account executives) to resolve service-related concerns efficiently.
• Maintain accurate and up-to-date records within agency management systems (AMS/CRM).
• Contribute to process improvements that enhance the overall client experience.
• Monitor service metrics and provide feedback on customer service trends.
• Ensure compliance with industry regulations and company policies in all client interactions.

Requirements:

• 2 years of experience as an insurance customer service representative in personal and commercial lines
• Familiarity with personal or commercial insurance policies, endorsements and claims processes
• Proficiency in AMS/CRM systems (e.g., Applied Epic, HawkSoft, Veruna, Exlynx or similar platforms)
• Excellent verbal and written communication skills with the ability to simplify complex information
• Strong problem-solving skills with a client-first mindset
• Ability to multitask and thrive in a fast-paced, dynamic environment
• Strong organizational skills with a focus on accuracy and efficiency
• Bilingual in English and Korean (preferred)

Pay Range:

The anticipated pay range for this position is $23 per hour. 

We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity.

We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs
 

Benefits:

Our comprehensive benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan

 

Contact:
Megan Eilts
meilts@jacobsononline.com 
 

Refer a Colleague:

Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus! 
 

Equal Opportunity Employer:

The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsononline.com or 1 (800) 466-1578 to make a request.