Insurance Customer Service Specialist

Job Title: Insurance Customer Service Representative

Location: Chicago, 60631 (FULLY ON-SITE)

Employment Type: Full-Time

Schedule: 40 hours per week, scheduled shifts between 7:00 AM – 8:00 PM CST; overtime and weekends as needed

Pay Rate: $23-$25 per hour

**Contract-To-Hire**

Company Overview

Our client, a leading provider of supplemental accident, health, disability, and life insurance, is seeking an Insurance Customer Service Representative to join their team. With a strong commitment to customer service and operational excellence, they have built a reputation for providing exceptional insurance solutions across North America.

Job Summary

The Insurance Customer Service Representative is responsible for supporting the contact center by managing inbound and outbound customer interactions via phone and email. The ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, and excels in problem-solving and communication. The primary objective of this role is to ensure exceptional customer experiences while assisting with various insurance-related service functions.

Key Responsibilities

• Provide superior customer service in a high-volume, fast-paced contact center environment.
• Handle inbound and outbound calls professionally, ensuring accuracy, efficiency, and a customer-focused approach.
• Build rapport with customers, identify their insurance needs, and respond with empathy and professionalism.
• Navigate multiple systems and applications to research, analyze, and resolve customer inquiries.
• Maintain performance and quality standards while ensuring timely resolution of requests.
• Analyze information to make appropriate decisions and solve problems while maintaining a positive customer experience.
• Develop a foundational understanding of personal lines insurance principles and company products.
• Collaborate effectively with team members and business partners to enhance the overall customer experience.
• Assist with special requests, projects, and additional duties as assigned.

Qualifications & Skills

• High school diploma or equivalent required; a college degree or current enrollment is preferred.
• 3-5 years of experience in the insurance industry.
• Strong customer service orientation with a commitment to providing exceptional support.
• Previous experience in a high-volume contact center is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and analytical skills.
• Proficiency in navigating multiple computer applications and multitasking effectively.
• Ability to work scheduled shifts, including occasional overtime and weekends.
• Demonstrated accountability, adaptability, and team collaboration skills.

Pay Range:

The anticipated pay rate for this position is $23-25 per hour.

Benefits:

Our comprehensive benefits package includes:

· Medical insurance

· Dental insurance

· Vision insurance

· 401(k) retirement savings plan

Equal Opportunity Employer:

The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsononline.com or 1 (800) 466-1578 to make a request.