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Sr Associate, Development Operations

The Jed Foundation
New York, NY Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

Description

The Advancement and Community Engagement (ACE) team is responsible for raising philanthropic support and for recruiting schools to join JED’s school programs. As an important member of this team, the Senior Associate of Development Operations is responsible for implementing and maintaining internal systems and processes that ensure smooth operations for philanthropy and earned income. The Senior Associate supports the team with training and data and operational support including assisting with moves management cycle for both donors and schools. Reporting to the Senior Manager, Development Operations, this position is essential for our donor / prospect record keeping and reporting. This position works closely with the Salesforce Technical Administrator to ensure data integrity and scalability of our systems to support growth.

Key Responsibilities

Support Fundraising Efforts :

  • Assist in the planning, executing, and tracking of fundraising campaigns and events.
  • Help manage donor databases and track gifts and pledges.

Operations Coordination :

  • Provide day-to-day operational support to the Senior Manager, including preparing reports, maintaining schedules, coordinating meetings, and ensuring smooth operation of fundraising and recruitment processes.

    • Data Management :

  • Ensure accurate tracking and management of donors and campaign data.
  • Assist in generating reports on campaign progress, donor engagement, and fundraising outcomes as well as earned income outcomes.
  • Perform essential list pulls, reporting, account creation, and merging in the CRM.
  • Ensure contact information is consistently updated and retrievable

    • Event Planning & Logistics :

  • Assist in planning and executing fundraising events, including logistics, communications, and follow-up activities.
  • Help with volunteer coordination, venue setup, and guest relations.

    • Communication Support :

  • Help create and distribute donor communication materials, including stewardship materials, thank-you notes, and event invitations.
  • Collaborate with various team members on operations projects, ensuring effective communication and coordination.

    • Collaboration with Teams :

  • Work closely with the Senior Manager and other team members to ensure operations align with broader organizational goals and objectives.
  • Help troubleshoot operational challenges and streamline workflows.

    • Assist with Donor / Prospect Record and School Record Management :

  • Input contact records and meeting briefings for donor and prospect records.
  • Oversee the mass upload process for donor interactions into the database, ensuring accuracy and completeness.

    • Stewardship & Relations :

  • Help with stewardship and donor / member relations activities as assigned to build and maintain strong relationships with key stakeholders, advancing the organization's mission.

    • Mailings & Outreach :

  • Support mailings, outreach activities, and other administrative tasks as needed to help drive fundraising success.

    • Donor & Member Inquiries :

  • Professionally respond to and resolve donor and member service-related inquiries, including questions about donations, event participation, and other general issues.

    • Skills Knowledge and Expertise

  • Minimum of 3 years of experience in nonprofit development operations, fundraising CRM (Salesforce or similar systems), information technology, gift acceptance and processing practices, fundraising reporting, and financial reconciliation.
  • The ideal candidate will have a proven track record of implementing processes and systems to support departmental efficiency and growth.
  • Excellent organizational, analytical, and communication skills and proficiency in Salesforce for nonprofits are required.
  • The ability to work well under pressure and manage multiple projects simultaneously is important to success in this role.
  • This position requires strong interpersonal skills, technical acumen, and the ability to collaborate effectively within a team and with external teams.
  • Proven experience in process optimization and project management.
  • A commitment to The Jed Foundation’s mission.
  • Empathetic communicator with a passion for advocating mental health and supporting youth.

    • Pay Ranges / Location / Travel Information

    Physical Requirements :

  • Prolonged periods of sitting and working on a computer, including typing, viewing screens, and engaging in virtual meetings.
  • Frequent phone, email, and video conferencing communication require clear speech, active listening, and visual acuity.
  • Occasional standing, walking, and lifting up to 25 pounds for conference booth setup, promotional materials, or event-related tasks.
  • Ability to travel domestically up to 20% of the time, which may involve extended periods of standing, walking, or transporting materials at conferences and events.
  • Flexibility to adjust to different work environments, including home offices, shared workspaces, and on-site event locations.

    • Pay Ranges :

    The range listed on this job posting is based on JED's compensation posting ranges. Salaries may be higher or lower depending on experience and geographic location. Additionally, you will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, mental health, and other benefits offered to permanent benefit eligible employees.

    Location / Travel Information :

    Please note that this position is largely HYBRID and based out of the NYS Tri-State Area Only. The role will require retreat / business meetings at JED’s central office in NYC or other locations as designated by JED leadership. Additional travel may be required.

    Work Authorization

    All applicants must be legally authorized to work in the United States. JED does not provide employment visa sponsorship at this time.

    Reasonable Accommodations Statement

    We are committed to providing an inclusive and accessible hiring process for all candidates. If you require a reasonable accommodation to participate in the application or interview process, please let us know by responding to the confirmation emails you receive from us when you apply or schedule an interview. We will work with you to meet your needs in accordance with applicable laws.

    Equal Employment Opportunity  ("EEO") Statement

    JED is committed to fostering a diverse and inclusive workplace that values collaboration and creativity. We are proud to be an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic in accordance with applicable state, federal, and local laws. We welcome and encourage individuals from all backgrounds to apply and contribute to our mission of protecting emotional health and preventing suicide.

    The Jed Foundation ("JED") is a nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults. We’re partnering with high schools and colleges to strengthen their mental health, substance misuse and suicide prevention programs and systems. We’re equipping teens and young adults with the skills and knowledge to help themselves and each other. We’re encouraging community awareness, understanding and action for young adult mental health.

    Salary : $68,000

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