What are the responsibilities and job description for the Reservations Agent position at The Jefferson Hotel Richmond?
MUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 9am-8pm. This is a full-time position requiring open availability.
We are looking for a reliable Reservations Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive experience by ensuring 100% guest satisfaction. Agent will assist in helping manage all day-to-day functions of the Reservations Department and will have a combination of duties mainly related, but not limited to, assisting guests with room and dining reservations, processing online reservations, handling amenity requests, and coordinating billing and shift reports. In addition, Agent will provide the Front Desk support by assisting guests at the time of check in and departure.
This position will also include Hotel Operator shifts, answering Hotel Main Number.
The Reservations Agent will be consistently attentive, courteous and efficient in dealings with guests, managers, employees and be able to work independently.
Must possess the following:
- Customer service experience
- Excellent computer and phone skills to include ability to sell and promote services within the hotel
- Prior Reservations or Front Desk experience preferred but not required
- Flexible to work any shift, any day of the week, Saturdays, Sundays and Holidays
