Case Assistant

WORKING WITH US The Jewish Board delivers innovative, best-in-class mental and behavioral health services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of others.    Similarly, we support our employees through benefits like, professional development opportunities and paid supervision. Some of our other benefits include: Positions offer competitive compensation Continuing CME/CEU support through our tuition assistance program 15 agency vacation days and 15 sick days in addition to generous agency holidays Health/dental/vision plans that are subsidized up to 80% Access to 403(b) retirement benefits and a pension Unlimited employee referral bonus opportunities Commitment to diversity, equity and inclusion (DEI) through our many company initiatives, including employee resource groups (ERGs) like Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee    How you can make a bigger difference:    PURPOSE: The Jewish Board’s Adult and Family Residential Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.    POSITION OVERVIEW: The Case Assistant is the introductory level of direct care staff working within the Jewish Board’s residential Domestic Violence program directly serving adults and children.   KEY ESSENTIAL FUNCTIONS:   Resident Support Sets up vacant apartments for new families admitted to the program. Completes apartment inspections to ensure that all safety and sanitary conditions are maintained. Completes intake phone screenings (with training and supervision). Provides Orientation/Intake for new residents.  Develops, and may run activity sessions. Accompanies clients on trips and outings and supervises activities. May be called upon to work one on one with a client who is displaying significant stress. Ensures that the residents understand the rules and regulations of the facility in which they are housed. Monitors and ensures that security is maintained within the facility. Conducts hourly rounds of the facility and document all activity in the Communication logbook. Shares their experience and observation of the clients under their care with the treatment team and immediately brings to the attention of the supervisor any unusual issues.   Administrative Support and Coordination Supports clinical and case associate staff in their work with residents. Provides services to those residents within the scope of program regulations and agency mission. Completes regular and timely documentation of all resident interactions, including informational notes. Files incident reports, as appropriate. Participates in planning and execution of special and holiday events. Participates in regular staff meetings and trainings. Travels to off-site meetings and trainings, as needed.   CORE COMPETENCIES for the position include:   Knowledge and Attributes  Understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community. Experience working with individuals living with serious mental illness, substance use disorders, or trauma required. Knowledge of local and state health and human service systems and their navigation. Understanding of the demanding processes of stabilization and recovery. Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness. Compassion and respect for vulnerable individuals. Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population. The ability to stay calm in a variety of situations, some of which may be stressful. Patience and empathy for individuals on their journey to recovery. Skills Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully. Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities. Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully. Problem-solving: Analyzes situations objectively, generates or researches solutions independently Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality. Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.  Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility. Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis. Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.   EDUCATIONAL/TRAINING REQUIRED: High school degree or HSE (required). Two years of experience in a Human Services or Community Mental Health setting preferred.   EXPERIENCE REQUIRED / LANGUAGE PREFERENCE: Willingness to work with a population who have survived the trauma of Domestic Violence population, many with experiences of homelessness, mental illness and substance use. Compassion and respect for vulnerable individuals. Patience and understanding for the sometimes slow process of stabilization and recovery.   COMPUTER SKILLS REQUIRED: Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.). Ability and willingness to learn new systems and application software.   VISUAL AND MANUAL DEXIERITY: Engage in physical activities within the residence  Ability to read paper and electronic documents Ability to perform data entry into various computer programs as needed   WORK ENVIRONMENT/PHYSICAL EFFORT   Ability to travel to visit residents in apartments or to escort residents in the community.  Valid driver’s license and willingness to drive agency van preferred. Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.   If you join us, you’ll have these great benefits: Generous paid time off in addition to paid agency holidays and 15 sick days Affordable and high-quality medical/dental/vision plans  Tuition assistance and educational loan forgiveness Free continuing education opportunities  403(b) retirement benefits and a pension Flexible spending accounts for health and transportation  24/7 Accessible Employee Assistance Program   Life and disability insurance  Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee   Who we are:   The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.   More on Equal Opportunity:

Salary : $21