Network Engineer II

Johns Hopkins Public Safety is seeking a Network Engineer I who will be responsible for planning, forecasting, implementing, and identifying resource requirements for network backbone infrastructures (inclusive of wireless technologies) of moderate complexity to support the Johns Hopkins Police Department (JHPD) and the Johns Hopkins Public Safety (JHPS). The scope of this position typically affects the delivery of campus backbone network resources for a number of local and wide area connected buildings. Troubleshoot, monitor and maintain network components and functionality on a campus / enterprise-wide level. Position provides consultation to JHPD IT users in designated business units for aspects of network connectivity functions, issues of increasing traffic, and determining the path between hosts across the network and AT&T FirstNet. This role communicates with end users about the scheduling and delivery of changes within the network topology and participates in the technical aspects of network changes and workflow. Design, implement change control processes, deploy and maintain network infrastructure in relation to requests for service in conjunction with vendors, technicians, and clients.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Position primarily focuses on moderately complex designs for JHPD data and security systems throughout the Johns Hopkins enterprise. Position may assist with more complex designs that involve a multitude of variables, multiple vendors, and a broader customer base. Job complexity includes design / engineering / installation of medium sized projects (multiple buildings to campus wide), troubleshooting moderately complex routing and switching protocol issues, and interfacing with customers to understand needs.

Focused at Johns Hopkins campus; however, this position is expected to travel throughout Maryland / DC to cover any Johns Hopkins location as required.

Specific Duties & Responsibilities

• Plan medium sized technical projects from inception to completion by using standard project planning tools to deliver successful solutions.
• Responsible for JHPD network planning, network architecture design and engineering by reviewing work of junior staff to ensure network projects are delivered successfully.
• Develop project planning documents by using established departmental guidelines to deliver successful projects.
• Formally present ideas, designs, plans, and / or solutions by using standard presentation tools to communicate to a variety of audiences.
• Install and configure networks from inception to completion by following standard project plans to deliver successful solutions.
• Install and configure medium size networks, including implementation and verification of connections to remote sites in a WAN by using established procedures and tools to deliver quality products to customers.
• Adhere to change management policies and procedures for any given project. Communicate to all parties the nature, significance, and risk factors of the solution.
• Install, configure, and interpret results of network analyzers to proactively manage performance and identify, resolve, and prevent problems.
• Solve JHPD campus wide technical problems in pressure situations by using troubleshooting tools and experience to provide resolution.
• Analyze situations involving moderately complex problems by following standard practices and procedures to provide suggested solutions.
• Maintain medium size route and switched networks, including verification of connections to AT&T FirstNet by following documentation provided for the solution to ensure a stable network.
• Coordinate and solve JHPD moderately complex network issues that have been escalated from tier-1 personnel (Network Analyst, Network Technician) or tier-2 personnel (Network Engineer I), inclusive of setting up network analyzers and interpreting results, by using standard network analysis tools to provide a successful solution to the problem.
• Troubleshoot medium size route and switched networks, including verification of connections to remote sites in a WAN, by using standard network analysis tools to provide successful solutions.
• Analyze and determine root cause of problems by reviewing hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. applications / systems, and patterned vs. non-repeatable issues to deliver solution to the problem.
• Interface successfully and positively with a broad customer base with varying degrees of technical competency by using verbal, written, and other communication tools.
• Work with JHPD, consultants and vendors on the implementation of advanced networking technologies, by participating in meetings, forums, or seminars to provide guidance in the use of newer technologies.
• Collaborate with other School police departments IT departments for best practices.
• Mentor staff positions such as Network Engineer I, Analysts, or Network Technicians by providing guidance and training.

The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Skills and Abilities

Minimum Qualifications

Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

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