Insurance Client Service Representative

Job Description

Join The Johnson Agency, an Allstate Exclusive Agent, as an Insurance Client Service Representative, where dedication to customer satisfaction and service excellence is at the heart of everything we do. Located in the vibrant community of Bartlett, Tennessee, we pride ourselves on providing a welcoming and supportive environment for both our clients and our team members. We are seeking a driven and positive individual to be the friendly face and proactive voice of our agency. As we continue to grow and serve our clients with a personal touch, you will play a key role in managing and enhancing client relationships. This role does not offer remote work, ensuring you can thrive by building direct connections with your colleagues and the community. At The Johnson Agency, we believe in motivating our employees and fostering a positive work culture that celebrates achievements. If you are passionate about delivering outstanding customer service and are looking for a role where you can grow and make a difference, we would love to hear from you!

Salary: $35000.00 - $50000.00 per year

Annual Base Salary Commission Bonus Opportunities

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

• Client Interaction: Act as the primary point of contact for our clients, addressing inquiries and resolving issues promptly and effectively.
• Policy Maintenance: Update and maintain clients' insurance policies accurately, ensuring all information is current and correct.
• Claims Assistance: Support clients through the claims process by providing guidance and ensuring swift resolution.
• Relationship Building: Develop and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Continuous Improvement: Identify opportunities to improve customer service quality and provide feedback for process enhancements.

• Experience: Prior experience in a customer service or insurance-related role preferred.
• License: An active P&C insurance license preferred.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Problem-Solving: Strong ability to handle client inquiries and resolve issues efficiently and courteously.
• Customer-Oriented: Friendly and professional demeanor with a focus on customer satisfaction and building long-term relationships.
• Organizational Skills: Ability to manage time, prioritize tasks, and handle multiple responsibilities concurrently.
• Technical Skills: Proficiency with computers and familiarity with office software and customer relationship management (CRM) systems.
• Team Player: Ability to work collaboratively with a team in an office-setting, contributing to a supportive workplace environment.