What are the responsibilities and job description for the Wellness Coordinator (Front Desk) position at The Joint Chiropractic?
We are looking for a Wellness Coordinator who is passionate about health to join an amazing team at our Lynchburg, VA clinic. As a Wellness Coordinator, you will assist patients with account registration, information requests, and payment for services. This clinic stays busy treating our community, so we are seeking a team member that strives for excellence and thrives in a busy environment. This is a goal-oriented position with bonus opportunities based on the achievement of sales targets. In addition to working with patients, it’s a plus if you have previous local and/or social media marketing experience to help grow our brand in the community!
We could be a great match if you are:
● Motivated- There’s no room for micromanaging you. You volunteer for new challenges without waiting to be asked. You’re a whiz at managing your time and can be counted on to successfully reach goals. You're always looking for ways to improve yourself and your team.
● Reliable - You can't remember the last time you were unable to follow through on a commitment. You keep your schedule maintained so you are able to make meetings and meet daily goals. You haven't missed work in the past because you are dedicated to your great team.
About The Company:
The Joint Chiropractic was originally founded in 1999 by a Doctor of Chiropractic with a vision to transform the traditional, often misunderstood concept of routine chiropractic care by making it more convenient, friendly, and affordable. Today, The Joint has grown to a nationwide network of more than 800 chiropractic offices and counting. Our mission is to improve quality of life through routine and affordable chiropractic care. Our membership plans and packages eliminate the need for insurance, and our no-appointment policy, convenient hours, and locations make care more accessible.
As a Wellness Coordinator, your typical day may include:
● Greeting patients upon arrival & checking patients in to see the Chiropractor
● Presenting and selling memberships and visit packages
● Educating patients on the best membership options for their needs
● Answering phone calls and completing sales calls
● Resolving any patient issues or concerns
● Looking for ways to achieve sales and clinic goals and addressing those with other coordinators and doctors
● Light cleaning to maintain the cleanliness of the clinic and organization of workspace
● Managing files and ensuring thorough documentation in patient accounts
● Participating in local marketing promotions and social media engagement
● Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
● Participating in bi-monthly team calls to stay updated on current goals and strategies
● Attending virtual corporate trainings to stay updated on membership options, packages, and promotions.
● Upholding The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY
Preferred Skills:
● Sales experience discussing memberships, pre-paid service packages
● Social Media & Local Marketing Skills
● Strong communication and interpersonal skills to communicate effectively both verbally and in writing.
● Ability to use sound judgment in responding to patient concerns
● Solid organizational skills and ability to multi-task with demanding timeframes
● Must be self-motivated, energetic, and committed
● Highly collaborative and relational: values team cohesion and positivity
● Understanding of chiropractic care or other interest in alternative health care
● Able to use office equipment; computer, scanner, fax, and phone system
● Proficient with Microsoft Office and emailing systems
Additional Requirements:
● Able to lift up to 50 pounds
● Able to stand and/or sit for long periods of time
● High school diploma or equivalent (associates degree or higher preferred*)
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
