What are the responsibilities and job description for the Customer Service/Technical Assistance/Inside Sales Support position at The Jones Company?
The Jones Company is an HVAC manufacturers representative in business for over 35 years. We provide exceptional customer service for our manufacturers and wholesale distributors. We are centrally located in Wheatland, CA between Sacramento and Marysville. We are seeking someone to become an integral part of our team, an asset to our organization, and the manufacturers and customers we serve.
Duties:
Customer service including answering telephones
Support of outside salespeople
Emailing literature to customers
Provide replacement parts information
Quotes on products as needed
Order submission and tracking
Maintain files and product literature
Warranty processing including freight and damages claims
Technical assistance with manufacturer information provided to customers
Replacement parts stocking and labeling
Aptitude to work on a variety of projects along with daily responsibilities
Skills:
Excellent customer service attitude, being solution-minded
Proficient in Microsoft Outlook & Excel
Great communication skills – both verbal and written
Organized, detail oriented, and intelligent reasoning ability
Common sense and comprehension
Dependable, willingness to learn, good work ethic, and commitment to doing a job well
Pleasant manner, friendly and engaging. Team player with shared company goals.
Generous compensation, 401K plan, paid vacation and holidays. This is a full-time, 40-hour per week position. No remote work. Work hours are 8:00 – 5:00 pm Mon-Thurs and 7:00 am to 4:00 pm Friday, with one hour for lunch.
Verifiable work references required. An aptitude test will be given at interview to gauge ability to comprehend the work we do. Submit resume by email only: dawn@thejonescompany.com
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $25 - $30