What are the responsibilities and job description for the Commercial Insurance Account Manager position at The Jonus Group?
Job Description
Commercial Lines Account Manager
Job Summary
The Commercial Lines Account Manager is responsible for managing a book of commercial insurance clients, providing exceptional service, and ensuring that clients’ commercial insurance needs are met. This includes assisting clients with policy management, handling renewals, processing endorsements, and resolving claims or coverage-related issues. The Commercial Lines Account Manager acts as a liaison between the client, producers, and carriers, ensuring smooth communication and optimal service delivery. The role also requires identifying opportunities for cross-selling and upselling additional products to clients.
Key Responsibilities
Commercial Lines Account Manager
Job Summary
The Commercial Lines Account Manager is responsible for managing a book of commercial insurance clients, providing exceptional service, and ensuring that clients’ commercial insurance needs are met. This includes assisting clients with policy management, handling renewals, processing endorsements, and resolving claims or coverage-related issues. The Commercial Lines Account Manager acts as a liaison between the client, producers, and carriers, ensuring smooth communication and optimal service delivery. The role also requires identifying opportunities for cross-selling and upselling additional products to clients.
Key Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for commercial clients, providing top-tier customer service and addressing inquiries promptly.
- Build and maintain long-term relationships with clients, understanding their business needs and recommending appropriate insurance products.
- Regularly review client accounts to ensure they are appropriately covered and suggest adjustments or upgrades to policies as necessary.
- Policy Management:
- Oversee the management of existing commercial insurance policies, including renewals, endorsements, cancellations, and changes.
- Process new business submissions and endorsements, ensuring accuracy and timely completion of all required documentation.
- Review policies for accuracy, making sure coverage aligns with client needs and addressing any discrepancies.
- Monitor policy expiration dates and ensure timely follow-ups for renewals.
- Claims Management:
- Assist clients in filing claims and follow up with insurance carriers to ensure claims are handled efficiently and effectively.
- Provide guidance and support to clients throughout the claims process, ensuring they understand coverage and any necessary steps.
- Maintain strong communication with clients to provide updates on the status of claims and advocate for clients when necessary.
- Sales and Cross-Selling:
- Identify opportunities to cross-sell or up-sell additional coverage or services to existing clients based on their evolving needs.
- Support the sales team and producers by providing client insights and helping with quotes and proposals.
- Collaborate with the marketing team to enhance client acquisition and retention strategies for commercial accounts.
- Underwriting Support:
- Work closely with underwriters to obtain quotes, clarifications, and terms for new or renewing business.
- Review underwriting guidelines and assess risks to ensure clients’ needs are met at competitive rates.
- Act as an intermediary between clients and underwriters to ensure policies are tailored to the client’s business risks and requirements.
- Administrative Support:
- Maintain accurate client records and documentation in the agency management system.
- Ensure compliance with insurance regulations and company policies, following up on missing or incomplete documentation.
- Prepare and send client communications, such as policy updates, renewal reminders, and coverage summaries.
- Customer Retention and Service:
- Implement strategies to retain clients by offering exceptional service and anticipating future needs.
- Resolve client concerns or complaints efficiently and professionally, escalating issues to management if necessary.
- Proactively monitor clients’ satisfaction and take appropriate actions to ensure they are happy with their coverage and the service they receive.
- Compliance:
- Stay current with industry regulations, including changes in laws, coverage requirements, and market trends.
- Ensure all client interactions, policies, and documentation comply with industry standards, laws, and internal policies.
- Education:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in business, insurance, or a related field preferred.
- Experience:
- Previous experience in commercial insurance (3 years) required.
- Strong understanding of commercial insurance products, including property, liability, workers' compensation, professional liability, and commercial auto.
- Experience in managing a book of business and working with clients in a service capacity.
- Skills:
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, insurance carriers, and internal team members.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and the ability to review contracts and policies for accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with agency management software preferred.
- Ability to analyze complex insurance coverage and present options to clients in an understandable way.
- Licensing:
- Must hold or be willing to obtain the necessary state insurance license for commercial lines.
- Continuing education and certifications may be required to maintain licensing and stay current with industry trends.
