Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative The ideal candidate will provide exceptional phone customer service for insureds, agents, and internal company personnel, ensuring First Class customer service is maintained at all times.

Responsibilities

• Complete customer transactional requests within applicable policies and identify opportunities requiring a transfer to another area.
• Respond to customer questions accurately, demonstrating expertise and knowledge of products and processes.
• Actively listen to customer issues or questions, showing interest and displaying empathy for the caller’s situation.
• Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources/tools.
• Report discrepancies in procedures and policy details to management, as necessary.
• Perform other duties as required.
  
  

Qualifications

• High school diploma or equivalent.
• 1-3 years of related experience and/or training, agency experience preferred.
• Some college or post-secondary training in business operations or insurance is strongly preferred.
• Experience using Microsoft Office products.
• Detail-oriented with good interpersonal and problem-solving skills.
• Flexible and able to adapt in a changing business environment with minimum supervision.
• Willingness to work flexible schedules to support multiple time zones.
• Strong communication, organizational, and teamwork skills.
  
  

Day-to-day

• Provide phone customer service for insureds, agents, and internal company personnel.
• Perform different policy level transactions (e.g., cancellations, policy changes) as instructed and within level of authority.
• Participate in team projects as instructed and necessary to maintain First Class customer service.
  
  

Benefits

• Competitive salary range of $45,000-$48,000/year.( DOE)
• Opportunity for career growth and development.
• Comprehensive benefits package.