Employee Benefits Account Manager

Job Description

Employee Benefits Account Manager

Job Summary

An established agency is seeking an experienced and highly motivated Employee Benefits Account Manager to join their growing team. You will play a pivotal role in managing client accounts, ensuring seamless support, and fostering strong relationships. This opportunity requires expertise in navigating insurance policies and delivering exceptional service in a dynamic environment.

Responsibilities

• Develop and strengthen client relationships to ensure satisfaction and retention.
• Provide timely support for assigned accounts, managing policy documents and addressing client inquiries promptly.
• Communicate effectively with carriers and customers, collaborating with account representatives to enhance client servicing.
• Resolve issues related to policy coverage, billing, membership, and claims efficiently.
• Utilize Employee Navigator to build groups and plans.
• Manage enrollments and terminations.
• Implement and update the COBRA Administrator as required.
• Market renewal options with carriers to secure competitive rates and terms for clients.
• Prepare and present comprehensive benefit proposals to clients, highlighting value and customization options tailored to their needs.
• Adhere to agency workflows and standards to maintain operational efficiency.
• Stay abreast of insurance industry changes to continuously expand knowledge.
• Undertake special projects and other duties as assigned.
  
  

Qualifications/Requirements

• Strong attention to detail and organizational skills.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Ability to work with clients at a strategic level.
• Holds an active Life and Health (L&H) Insurance License.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Previous experience with Employee Navigator (required) and Applied EPIC (preferred).
• Previous level-funded and fully-funded experience is required.
• Previous self-funded experience is preferred.
• 5 years of experience as an Employee Benefits Account Manager within an Insurance Brokerage Firm.
• A proven track record of consistent job tenure in previous roles is required.
• Holds at least one professional designation or has comparable job experience.
• Ability to work effectively in a team environment and uphold company policies with confidentiality.
• Above average computer skills with the capacity to master essential software programs.
  
  

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $70k-$80k (based on experience) semi-annual bonus potential.
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Hybrid work schedule available.
• Company-sponsored training and continuing education.
  
  

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.