What are the responsibilities and job description for the Member Support Specialist - Fully Remote position at The Jonus Group?
Job Description
Member Support Specialist
Essential Duties And Responsibilities
Member Support Specialist
Essential Duties And Responsibilities
- Evaluate, prioritize, and distribute inbound member submissions and emails to the appropriate Insurance Placement Specialist or Sales Center team for timely processing.
- Process service requests promptly and efficiently, adhering to established procedures and guidelines.
- Add and maintain appropriate documentation in Sales Center systems in support of members, staff, and carriers.
- Responsible for monitoring shared email inbox traffic and workflows.
- Coordinate with members and carrier partners to obtain any additional information necessary to complete policy service requests.
- Responding to phone calls and voicemails with proper phone etiquette and professionalism when required.
- Responsible for intake and management of paper mail and associated processing workflows.
- Provide exceptional member experience by promptly addressing inquiries and resolving issues in a friendly, timely, and accurate manor.
- Collaborate with colleagues to streamline processes and improve the efficiency of Sales Center customer workflows.
- Successfully engage in multiple initiatives simultaneously.
- High school diploma or equivalent.
- Certification or education in office administration, property and casualty insurance, or customer service is a plus.
- Ability to prioritize tasks and manage time effectively.
- Highly proficient with Microsoft office products, customer relationship management (CRM) software, and email management systems.
- Attention to detail and accuracy in handling service requests and maintaining documents.
- Adaptability and resilience in handling high volumes of emails and member requests.
- Familiarity with insurance policies and procedures is desirable but not required.
