Server Assistant - CBD Provisions

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Server Assistant serves patrons by setting tables; placing and replacing silverware; keeping beverage glasses full; adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and environment.

Responsibilities

• Greet and acknowledge guests promptly upon arrival with a warm and welcoming demeanor.
• Maintain a high standard of sanitation and cleanliness, including the appearance of restaurant furniture and dining areas.
• Stock and replenish condiments, utensils, and supplies in the beverage and service areas, ensuring coffee, tea, and water stations are consistently maintained.
• Have a thorough understanding of the menu, including pricing, specials, and preparation methods.
• Know how to operate all services and line equipment effectively.
• Support servers by taking and placing food and beverage orders in the POS system and responding to guest needs to ensure overall satisfaction.
• Set, clear, and reset tables in dining areas efficiently and according to service standards.
• Deliver food from the kitchen to guests, ensuring accuracy and proper presentation.
• Assist with preparing guest checks and completing payment transactions when required.
• Be aware of guest satisfaction scores and actively work toward improving overall guest experience.
• Perform other duties as requested by management to support restaurant operations.
• Monitor table turnover and assist with expediting table resets to maximize seating capacity.
• Provide basic menu recommendations and answer guest questions about ingredients and preparation methods.
• Assist in handling guest requests and concerns promptly, escalating to management when necessary.
• Help servers with carrying larger trays or assisting with multiple orders to ensure smooth service flow.
• Support special event setups and breakdowns to ensure timely execution.

Qualifications

• Listening, Presentation Skills, Verbal Communication.
• Customer Focus, Customer Service, Teamwork.
• People Skills, Action Oriented, Productive.
• Energy Level, Client Relationships.