Energy Efficiency Program Manager

*** Must reside in the state of New Jersey or be willing to relocate**

Job Title: Program Manager

Location: New Jersey

Department: Energy Efficiency Programs

Position Summary:

This role will lead the implementation and management of the energy efficiency program’s rebate processing and customer service team in collaboration with a major New Jersey-based implementer. The Program Manager will be responsible for developing program goals, managing a team of rebate processors and customer service representatives, ensuring compliance with program guidelines, and fostering strong relationships with internal and external stakeholders to advance energy efficiency initiatives.

Key Responsibilities:

• Program Strategy and Implementation: Develop and execute strategies to achieve energy efficiency program goals and objectives. Oversee program implementation, ensuring alignment with organizational targets.
• Team Leadership and Development: Manage and mentor a team of rebate processors and customer service representatives to optimize performance and achieve program KPIs.
• Performance Management: Monitor team performance, analyze data, and generate reports to measure program effectiveness and identify improvement areas.
• Compliance and Risk Management: Ensure adherence to program guidelines, regulations, and policies. Proactively identify and mitigate risks associated with program operations.
• Stakeholder Management: Cultivate strong relationships with utility companies, government agencies, contractors, and community organizations to support program objectives.
• Cross-Functional Collaboration: Foster effective partnerships with internal and external stakeholders, including other program managers and teams, to achieve program goals.
• Operational Excellence: Streamline rebate processing and customer service operations, implementing process improvements to enhance efficiency and accuracy.
• Program Development: Develop and maintain comprehensive program documentation, including procedures, guidelines, and training materials. Stay abreast of industry trends and best practices.

Qualifications:

• Previous experience Managing program(s) within the Energy efficiency sector.
• Minimum of 5 years of experience in the energy efficiency industry, with at least 5 years in a supervisory or management role.
• Bachelor's degree in business administration, environmental science, energy management, or a related field.
• Proven ability to lead and develop high-performing teams, including hiring, training, and coaching.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Proficiency in Microsoft Office Suite and experience with program management software.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of energy efficiency technologies, practices, and rebate program processes.
• Commitment to environmental sustainability and energy efficiency goals.

Work Environment:

• This position may require occasional travel to attend training sessions, meetings, or site visits.
• The role is primarily office-based with the possibility of remote work arrangements.

Equal Employment Opportunity (EEO):

The JPI Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.