What are the responsibilities and job description for the Desktop support (1076125) position at The Judge Group?
Location: Columbia Heights, MN
Description: Our client is currently seeking Desktop support
Job Summary
The Customer Service Engineer - is an intermediate position that performs tasks related to repairing various technology-based products typically associated with an end-user computing environment.
Responsibilities
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Description: Our client is currently seeking Desktop support
Job Summary
The Customer Service Engineer - is an intermediate position that performs tasks related to repairing various technology-based products typically associated with an end-user computing environment.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
