What are the responsibilities and job description for the Desktop support position at The Judge Group?
Our client is currently seeking Desktop support
The Deskside Tech - is a level 2 position that performs tasks related to repairing various technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs, and other employees at the client site
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
