Referral Coordinator

Job Title: Associate Clinic Admin Coordinator

Location: Remote

Contract: 6 months assignment with possible extension

Shift: 08:00 AM – 05:30 PM (Monday – Friday & Some Saturday as needed)

Hours Per week: 40 hours per week.

PAY RATE: as per expectations and experience

What is the specific title of the position: RMC Referral Coordinator.

What does the ideal candidate background look like (ex: healthcare specific background, etc.):

• Health Care-related experience 1 years.
• Effective verbal and written communication skills.
• Able to navigate through multiple software and computer technology.
• Knowledge of medical terminology.

What are the top 5-10 responsibilities for this position:

• Manage the internal/ external referral process and daily referral reconciliation gathering required information. and documents needed, working them accordingly in compliance with established timelines.
• Answers telephone and assist caller through the phone queue with scheduling and other needs based on the call type.
• Deliver quality customer service, managing the referral process professionally and in a timely manner.
• maintaining professionalism and a positive attitude with all internal and external customers/peers.
• Ability to work independently.
• Obtain and update prior authorizations and referral authorizations for both internal and external specialty offices.

What skills/attributes are required:

• High school diploma or GED equivalent required.
• Health Care related experience 1 years.
• Customer service experience 1 years.
• Effective verbal and written communication skills.
• Strong customer service skills.
• Detail oriented with organizational and time management skills.
• Efficient proficiency in Microsoft Office applications including Excel, Word and Outlook.
• Able to navigate through multiple software and computer technology.

What skills/attributes are preferred (will set a candidate apart):

• Knowledge of basic medical terminology.
• Referral management experience: 1-2 years.
• Medical Insurance experience: 1-2 years.
• Customer Service: 3-5 years.
• Bilingual.

What does the interview process look like:

• Candidate will be interviewed via Microsoft Teams and needs to be on camera during the interview.
• We will go over some standard questions.