IT Helpdesk Analyst

Description

Our Story

Located in central and northern Pennsylvania, Juniata Valley Bank opened for business on August 5, 1867, well over 150 years ago! In the early years, we merged with other financial institutions and in more recent years acquired community banks to form what we are today – a financial institution with deep roots, progressive processes and products, accessible leadership, and above all else, an unwavering commitment to our people and the communities we serve.
 

IT Helpdesk Analyst Details

• Employee Type: Full-time, Non-exempt (hourly)
• No Remote
• Benefits:  Medical, Vision, Dental, Life, and Disability Insurances. 401(k) Plan with Match, Employee Stock Purchase Plan, generous Paid Time Off (PTO) and 11 Paid Holidays. 
• Schedule: Hours generally 7-4 or 8-5 with 1-hour lunch. If individual is considered an IT resource, one Saturday morning every 4 weeks.
• Minimum Starting Pay Rate: $18.08 per hour to start; pay will be commensurate with experience.
• Annual Merit Increases: JVB employees receive an annual performance evaluation with subsequent merit increase.

General Summary

Responsible for functioning as a proactive member of the Bank’s Technology Team; assisting with the maintenance of the bank’s network and computing resources; assisting with maintaining the security of the bank’s network and computing and data resources; developing and maintaining documentation regarding the bank’s network and computing and data resources; providing support for users of the bank’s network and computing and data resources; providing reporting in support of the bank’s network and computing and data resources; and assisting with the evaluation and implementation of information technology and data security solutions; providing various backup duties in the absence of other employees; completing various projects as assigned; and performing miscellaneous duties and projects, as needed.

Essential Duties

1. Regular attendance is required and will vary by position. Specific hours should be discussed with supervisors and/or division managers. Based on need, the Bank does reserve the right to adapt at any point in time. 

2. Assists with the maintenance of the bank’s network and computing resources:

• Assists with installation, relocation, upgrading, maintenance, troubleshooting, error resolution, repair, rebuilding, cleaning, and replacement for computer systems
• Utilizing HP Device Manager Server for thin clients; assists with VDI management and reporting; participates in pool cleanup
• Supports Allworx phone systems

3. Assist with maintaining the security of the bank’s network and computing and data resources:

• Maintains URL whitelist in Umbrella
• Unlocking and providing access permissions as needed for several software systems
• Ensure adequate management of the bank’s information assets by identifying, inventorying, and ensuring proper security of electronic and physical customer and account information
• Ensures WSUS and other software updates, Cylance Antivirus installation and updates and data backup occur according to schedule

4. Develops and maintains documentation regarding the bank’s network and computing and data resources:

• Develops and maintains knowledge base within the Q&A section of Help Desk
• Documents and maintains bank computing assets within Asset Management section of Help Desk
• Assists with the development of operational manuals for new systems and products and ensures adequate documentation of systems for reference, backup, and research

5. Provides support to users of the bank’s network and computing and data resources:

• Provides information technology support, troubleshooting, and assistance to aid user departments in the proper use of application systems and provides support during implementation of new equipment and services
• Supports procedures regarding computers and network systems to comply with all policies as directed by management and regulatory authorities

6. Provides reporting in support of the bank’s network and computing and data resources:

• Provides daily, weekly, and monthly reporting in support of the monthly network and security meetings and other departmental activities

7. Achieves goals assigned to the Helpdesk technician as part of the Bank’s business objectives.

8. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.

9. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory 

requirements, e.g., Bank Secrecy Act (BSA), Community Reinvestment Act (CRA), Equal Credit Opportunity Act, Information Security, Confidentiality, Privacy, etc.

10. Coordinates specific work tasks with other personnel within the department as well as with other divisions, and departments to ensure the smooth and efficient flow of information.

11. Complies with established operating policies and procedures to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements.

12. Communicates with management and staff personnel to integrate goals and activities.

13. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

First floor, Operations & Financial Center, Mifflintown, PA 17059

All levels, all locations

Equipment/Machines

• Computer 
• Biz Hub (Printer, Copier, Scanner) 
• Cell Phone
• Telephone 
• Calculator
• Automobile Various Networking Equipment, Hardware & Software

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Basic Qualifications

Education/Training:

• A high school diploma or equivalent
• Specialized education and training related to PC applications, hardware, software, and servicing preferred

Skill(s):

• Proficient reading, writing, and grammar skills
• Proficient mathematics skills
• Proficient analytical and problem-solving skills
• Thorough working knowledge of personal computer operations, hardware, and software applications
• Valid driver's license
• Proficient interpersonal and communicative skills with a service orientation for both internal and external customers
• Aptitude to prioritize departmental workflow needs to meet established deadlines
• Ability to exemplify the 4C’s Values of JVB – Committed, Caring, Connected, Capable
• Visual and auditory skills and ability to stand, sit, stoop, reach and lift items weighing approximately 50 lbs.

Experience:

A minimum of two (2) years' experience in related positions preferred.

Salary : $18